Customer support manager in Lviv IT Cluster

Lviv IT Cluster is the largest technical association in Ukraine, which has united more than 300 of the most successful IT companies and 100,000 technical specialists. We work to develop the industry and protect the interests of the IT business. 

We are growing and expanding. In this regard, we are looking for a Customer Support Manager who will support and assist the International Cooperation Department. If you are responsible, attentive to details and have a great desire to develop in the field of customer support, we are waiting for your resume.

The vacancy is open for our office in Lviv.

Our ideal candidate:

• Has from 1 year of work experience in the field of customer support;
• Knows the English language at the level of Upper Intermediate (B2+);
< li style="font-style: normal; font-weight: 400">Has a higher education;
• Has strong communication and presentation skills;
• Has excellent problem and conflict resolution skills;
• Attentive to details;
• Able to work with various stakeholders (external and internal);
• Responsible, able to learn quickly, able to work with large amounts of information;
• Meets strict deadlines, quality-oriented.

Your duties will include:

• Conducting high-quality presentations of the product (platform) and its functionality to potential users;
• Support for registration and verification of companies on the platform;
• Collection and documentation of feedback from users to improve the quality of the platform;
• Effective communication in English with platform users and help in solving their problems and questions through chats and e-mail;
• Cooperation with the technical administrator to communicate technical requests of users;
• Collaboration with other project team members to improve the platform (marketing, design);
• Setting up and moderating communications between platform users;
• Performance of various tasks by the manager within his area of ​​responsibility

Working in the Lviv IT Cluster, you will receive:

• Opportunity to be part of the largest technological community in Ukraine;
• Prospects of professional growth;
• Experience of implementing unique and large-scale projects;
• Cheerful and friendly team;
• Competitive reward;
• Annual performance appraisal and reward review.

Other important details:

• Full time;
• Working hours 10:00 - 19:00 from Monday to Friday;
• Working in the office and in a hybrid format (office-remote) after the trial period ends;
• Office address: 3 Ulas Samchuk Street;
• We provide a computer, office equipment and necessary software for work.