Customer support manager in Sharksoft

Job offer for the position of Technical Support Manager

Shark Company is a team of professionals that has been providing innovative business solutions for several years. We pride ourselves on creating products and services that make our customers' lives easier and their businesses more efficient.

We are currently looking for a Technical Support Manager to join our team.

< span style="font-weight: normal; font-style: normal">Your duties:

- Organization and coordination of the work of the technical support team.

- Providing advice to clients on technical issues, help in solving complex cases.

- Monitoring and analysis of requests to improve service quality.

- Cooperation with other company departments to solve critical customer problems.

- Improvement of support processes to increase team efficiency.

Our expectations:

- Experience will be an advantage, but not mandatory.

- Excellent communication skills and ability to work in a team.

- Technical knowledge needed to solve customer problems.

- Ability to quickly learn and navigate new technologies.

What we offer:

- Working hours: Monday-Friday, from 9:00 a.m. to 6:00 p.m.

- Competitive salary with the possibility of review every 6 months.

- Professional development and participation in internal and external trainings.

- Comfortable office with modern equipment or the possibility of working from home.

- Friendly team that supports development and creative initiatives.

- Free lunches and buses to work.

If you are looking to join a stable company that supports innovation and development of its employees, we would love to have you on our team!

If everything suits you, leave your resume on the website, we will be glad to see you in the team.