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Customer Support Engineer in Temerix
Posted more than 30 days ago
126 views
Temerix
Without experience
Vinnytsia
12 серпня 2024
Customer Support Engineer Вінниця Fornova is looking for a Level 2 Support Engineer to provide excellent services and support to our growing customer base in APAC. The role includes addressing complex customer issues, developing and implementing new projects, and increasing customer satisfaction, loyalty, and retention. The ideal candidate will provide a combination of both a high level of business and technical support to help resolve complex customer problems, be abl
12 серпня 2024
Customer Support Engineer
Вінниця
Fornova is looking for a Level 2 Support Engineer to provide excellent services and support to our growing customer base in APAC. The role includes addressing complex customer issues, developing and implementing new projects, and increasing customer satisfaction, loyalty, and retention.
The ideal candidate will provide a combination of both a high level of business and technical support to help resolve complex customer problems, be able to work independently, and have a passion for delivering an excellent customer experience. Serve as a Customer support engineer who will master the company’s unique technologyProvide great customer experience, and handle issues with expertise and kindness.
Must-have skills
- Communication in both spoken and written English — Advanced
- Python — Intermediate
- Customer Delight — Advanced
- Knowledge of HTML/CSS — Basic
- NoSQL / SQL knowledge — Basic
- Troubleshooting skills — Intermediate
- Creative thinking
Responsibilities
- Taking full ownership of providing Hotels’ corporate support on different tier levels as from general explanations, settings, configurations, feature requests, advanced level of debugging and fixing technical issues, etc. (Tickets resolving on Zendesk).
- Proactively managing and communicating end-to-end support-related items. (internal escalations, ongoing status updates, weekly reports, etc.)
- Lead cross-team efforts to resolve outstanding issues.
- Strong collaboration with R&D, CS, and Product departments.
- Establishing knowledge base and working process (QA daily, NOC monitoring enhancements etc.).
