Customer Support - EdTech Mobile App in StellarTech

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As an entry-level Customer Care Representative, you’ll be the first point of contact for our users. Your role is to resolve questions, troubleshoot issues, and ensure users feel heard and supported. You’ll work closely with a Tech Support team to report bugs, suggest improvements, and keep the customer experience smooth.

Responsibilities:

• Managing web and app user requests in Zendesk;
• Escalating user issues to the technical team;
• Tagging user requests to gather analytics;
• Ensuring response times are within our SLA;
• Processing PayPal/Stripe disputes;

Requirements:

• Previous experience in Customer Support;
• Proficiency in English;
• Experience with Zendesk is preferred.

Schedule:

- Work hours: 8 hours a day, 40 working hours a week
- Work days: on a rotational basis
- Shifts: We operate 24/7, and shifts can vary
- Breaks: 1 hour per shift

Start date: asap
Cooperation type: freelance