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Customer Support Department, Customer Support Specialist (English, German) in VEN Commerce Ltd.
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VEN Commerce Ltd.
Ven Commerce Ltd is an international company with offices in the US, Israel and Ukraine. We provide comprehensive solutions for e -commerce business. Our primary goal is to allow consumer brands and retailers to maximize the potential of their online channels. Our clients are successful retailers working in the US, Canada, Europe and other countries. In connection with the extension, we are looking for in our team an employee of the customer support department with knowledge of German and English, who will implement, develop, develop and maintain high standards of quality of service of our customers. 400 "> responsibilities:
- Working conditions:
- Remote work
- Without night changes
- Floating work schedule, shifting
- 5 working days a week
- floating weekends-2 days a week
- <.00 and from 15:00. style = "font-style: normal; FONT-Weight: 400 "> Requirements :
- Free Knowledge of German and English (C1)-Required (oral and written communication)
- Support for positive, empathic and professional attitude to clients
- Analytical abilities and skills of solving problems. The position of one year
- The experience of using Zendesk, Jira and Magento will be a plus
we offer:
- Competitive wage in the market
- Friendly team, Timlid support, growth opportunity
- Health insurance after probation
- work equipment (laptop, if you are in Ukraine) Development
- paid vacations (including hospital)
- Timbringing in Ukraine
- A cozy office that you can visit in the event of electricity disconnection
- Corporate Psychological Assistance Program
Job Description:
We are looking for a Customer Support Specialist to join our dynamic team and provide high-quality support to our clients. Your role will involve addressing questions and issues that our customers may encounter, ensuring a high level of customer satisfaction. Our customer support team works with clients from the US, UK, Canada, Australia, and Europe.
Responsibilities:
- Interacting with customers via email, chat, phone, or other available communication channels
- Responding to customer inquiries regarding our products
- Resolving customer issues and assisting in resolving their queries
- Offering technical and financial support for our products
- Escalating queries to relevant departments for technical or financial difficulties, and obtaining feedback for further communication with customers
- Reporting identified problems or errors on supported websites
Working Schedule:
- Floating, rotational work schedule
- 5 working days per week
- 2 floating days off per week
- Shifts from 10:00 AM to 7:00 PM and from 3:00 PM to 12:00 AM
Requirements:
- Proficiency in German and English at level C1 (both written and spoken)
- Minimum 1 year of experience in a similar position
- Excellent communication skills and the ability to interact effectively with customers
- Quick learning and problem-solving abilities
- Resilience and the ability to work in a high-pressure environment
- Knowledge of the company’s products and services (training will be provided)
Skills:
- Attention to detail and meticulousness in work
- Communication, patience, and a high level of self-organization
- Willingness to assist customers
- Experience with Zendesk, JIRA, and Magento will be a plus
- Ability to handle large volumes of information
- Willingness to learn
- Knowledge of Zendesk and Magento is a plus
We offer:
- Competitive salary
- Health insurance after the probation period
- Work equipment (laptop if you are in Ukraine)
- English speaking club
- Quality training, onboarding into the team, and team lead support
- External seminars and training for professional development
- Team-building events in Ukraine
- Corporate psychological program
Do you wanna work in a modern environment where your knowledge and communication skills are valued? Join our team! Please send your resume with the expected salary and your level of German and English. Will be glad to hear from you :)
