Customer Support Consultant in SupportYourApp

We are looking for a Customer Support Hero to join our team of Premium Support Consultants. If you're a time management guru and you also get a kick out of communicating with clients, we've got you covered.

Unleash your potential, learn new skills and achieve ambitious goals with SupportYourApp. And our main management principle "People first" will help you with this.

Interested? And now more details

What you will do:

• Provide premium customer support via chat, phone and email;
• Search and analyze information in open sources according to customer requests;
• Apply the best practices of interaction with clients and build warm long-term relationships with them;
• Work with confidential information of clients, adhering to security principles;
• Develop in a young team of logistics, aviation, tourism, banking, and hospitality specialists from around the world;
• Grow, grow and grow again.

In addition to a sincere desire to help people, we expect you to have:

• High level of command of the Ukrainian language;
• Ability to clearly and clearly formulate thoughts;
• Experience of working with clients;
• Analytical and research skills;
• Multitasking and the ability to set priorities;
• Positive and responsible attitude;

Your advantages will be:

• Proficiency in English;
• Customer support experience;
• Experience with air ticket aggregators (Kiwi, Tickets, Booking Tripmydream, Skyscanner, and others);
• Experience of working with CRM systems.

And we will provide you with:

• Flexible schedule (morning, day, evening and night shifts) with the possibility of adaptation in case of air alarms, force majeure situations or during training;
• Creative and unique art office in Kyiv at st. m. Vasylkivska (feel the atmosphere! https://officesnapshots.com/2021/04/28/supportyourapp-offices-kyiv/) is equipped with everything necessary to work during blackouts;
• Safety - a shelter that has everything necessary in case of air alarms;
• Compensation of taxi expenses in case of force majeure;
• Compensation in US dollars;
• Bonus system for KPI performance;
• Pleasant bonuses for inviting friends;
• Paid intensive internship;
• Management interested in your growth and long-term cooperation;
• Favorable conditions for self-development.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides reliable technical and customer support services support for growing companies around the world. We work with clients from more than 30 countries and speak more than 60 languages.

We are a team of like-minded people who strive to make the world a happier place by increasing the number of satisfied users.

We are interested in the professional growth of people and invest in their development: most of our management have been promoted within the company.

Join us — https://www.youtube.com/watch?v=qYb9-CXQoKQ

We are waiting for your resume!