Customer Support Agent (PawChamp) in SKELAR

SKELAR is a venture builder that builds international food IT companies according to the rules of the venture investment world. Together with our co-founders, we gather strong teams to launch tech businesses and win in global markets.

We are currently looking for Customer Support specialists to one of our businesses - PawChamp.

PawChamp is an online dog training school that helps owners become the best "parents" to their four-legged friends. Our mission is to provide easy and effective access to knowledge that makes dogs happy and obedient and their owners confident and satisfied.

We are looking for Customer Support Agent who will be an important part of our team and will be responsible for creating the best customer experience.

Main tasks in this role:
- Respond to customer inquiries via email, telephone calls and chats;
— Solving customer problems with professionalism and friendliness;
— Gathering customer feedback to improve our products and services;
— Attention to detail in gathering information for escalation complex inquiries to the relevant teams (Technical Support, Billing, Product Department);
— Advising customers on our product capabilities to help them achieve the best results.

What is important to us:
— From Upper Intermediate English (B1+), spoken and written: please note that this item is first on the list, it is very important to us!
— Deep understanding of needs customers and the desire to help them achieve their goals;
— Strong empathy and the ability to communicate effectively with customers;
— Flexibility to work in a flexible schedule (including night shifts - up to 8 nights in month).

Desirable, but not required:
—Experience in customer support, sales or customer retention, or just customer service.
— Knowledge and work experience with CRM systems (Zendesk, Freshdesk or others).
- Ability to adapt to constructive feedback and the ability to provide such feedback.

What we offer:
— Development and growth: compensation for external courses, access to internal training programs and libraries, English language courses.
— Care for your health: paid sick leave, 18 days of vacation per year, health insurance after a probationary period.
— Competitive salary: ability to review salary.
—Advantages from the company: free access to our products.G >flexible work schedule: possibility to work in different shifts.

In addition to businesses, we are developing the charity fund SKELAR foundation, created by the company's employees. As part of the initiative, we create and finance projects that contribute to overcoming the consequences of the war and rebuilding Ukraine.

We plan to continue to develop tech businesses, conquer global markets and work for the victory of Ukraine

For this, we have created all the opportunities within our venture builder:
– 8 infrastructure teams that help startups solve any issues: from recruiting to finance and legal issues.
– A community of founders who have already launched more than one business and can share practical experience.
– Internal clubs by professional areas: marketing, development, finance, recruiting.
– Trainings, courses, attending conferences.

Let's build the next big everything together!