Customer Support Agent (Part time) in JatApp

JatApp is a product IT company that creates massive, useful and high-tech products that used daily by millions of users from all over the world.

We are looking for aJunior Customer Support Agent (Part time) on the company's biggest product — a cross-platform VPN service. Our product already helps 10 million users from all over the world meet the need for cyber protection. 

Our goal is to enter the top 5 best VPN services in the world.

Key tasks:

• Effective processing of user requests in Zendesk (Chat, e-mail etc) + social media
• Work with billing requests (Cancel/Refund/Dispute) together with the finance team
• Monitor and respond to user feedback on various platforms such as Trustpilot, Appstore, Google Play, Chrome store, Instagram, Twitter, Facebook, etc.
• Maintain knowledge base and keep information up to date on department wiki

Required skills and experience:

• English language level -Upper-Intermediate and above, excellent written English
• Experience working with ticket systems (Zendesk, Intercom, Freshdesk, etc.)at least 3 months
• Ability to process up to 100 (50-60 on average) cases per day without losing concentration and quality of communication.
• Experience working with KPI
• Ability to work in shifts, willingness to work in night shifts (2 -3 per week) /p>

• Experience with VPN
• Experience with billing requests (cancellation, refunds, disputes)

Recruitment process: Interview with a recruiter - Test task - Technical interview - Final interview - Collection of references - Offer