Customer Support Agent in JatApp

JatApp is a product IT company that creates mass, useful and high-tech products that are used by millions of users from all over the world every day.

Looking for Customer Support Agent to support our products in EdTech and Business niches. This is a great opportunity for those who know how to see user needs and want to participate in shaping support processes, creating Knowledge Base materials and identifying ways to improve product performance.

Key tasks:
• Effective processing of user requests in Zendesk (Chat, e-mail)< /span>
• Track and respond to reviews in the App Store< /span>
• Together with the support team, create Knowledge Base materials< /span>
• Participate in setting up support processes with the team

Required skills and experience:
• Work experience in a similar position from 6 months
• The level of English is Upper-Intermediate+ and above, excellent written English
• Experience with ticket systems (Zendesk, Intercom, Freshdesk, etc.)
• Ability to process up to 100 (50-60 on average) cases per day without losing concentration and quality of communication
• Experience with KPI

It will be a plus:
• Experience with Jira
• Experience with mobile applications with a subscription or transactional model

At JatApp we value:
< span style="font-style: normal; font-weight: 400">• Responsibility for your product and processes
• Orientation on results and persistence in achieving one's goals
• Flexibility and quick adaptation to changes
• Ability to take responsibility and close tasks
• Continuous development and teamwork

Recruitment process:
Interview with a recruiter - Test task - Technical interview - Final interview - Collection of references - Offer

We offer:
• 12 compensated days off per year
• 5 compensated sick days with documents per year
• 3 compensated sick days without documents per year
• Medical insurance (within corporate limits)
• Benefits Cafeteria
• Team building
• Educational portal and internal exchange of knowledge
• Work schedule 5/2 (8-hour working day + 1 hour lunch)

Is this exactly what you are looking for? Then don't hesitate - click and send your resume!