Customer support agent in TAYM TU SAYT

Please note:
We are considering candidates from Kyiv, with personal equipment and the ability to work remotely.

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• Understanding and using the principles of polite communication with users;
• Knowledge of foreign languages: Ukrainian - native speaker, English - A2 (written);
• Ability to convey complex information in a language accessible to a user with any level of technical training;
• Ability to quickly formulate thoughts in written and oral form;
• High level of integrity and responsibility;
• The ability to work with large amounts of information and the desire to learn.

Obov links:

• Communicating with users via chat, phone and email to create a trusting and friendly atmosphere for customers;
• Providing customers with the best experience using our brands 24/7;
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• Quick, polite and accurate response to customer requests and wishes;
• Providing information about all promotions, changes in rules, etc.;
• Helping users in solving any technical problems questions they may have, if necessary with the help of technical specialists;
• Working closely with the product team, proposing special improvements in user service based on customer feedback;
• Communicating with clients in Ukrainian according to the content of the site and making proposals

Working conditions:

• Working schedule: Monday — Sunday, alternately (07:00—16:00, 16:00—01:00, 01:00—07:00);
• Lunch break: 1 hour (flexible);
• Work in a qualified team and interesting tasks;
• Decent salary;
• 24 days paid vacation;
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• 14 paid sick days.