Customer Support in Eyeons

JOB Summary:

• The CSR is responsible for customer's satisfaction.
• Communicating with customers through various channels: chats, emails and SMS. Providing updates and replying any questions.
• Reaching out to factories for updates.
• Following up on feedbacks rate.
• Work in many areas depending on Company needs.

Customer Service Representative Requirements:

• Experience working with customer support.
• Responsible, patient, good at time management.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Excellent communication and presentation skills in English.
• Ability to multi-task, prioritise, and manage time effectively.

Schedule:

Monday - Friday 9am-6pm American Eastern time.

(16.00 - 01.00 Ukraine)