Customer Support in Lift

Hello!

We are a Ukrainian product IT company Lift, specializing in the development of mobile first products for content creators.

The business was founded in 2020 and is being developed by a team of over 40 people.

Our main product is a mobile photo/video editor. homonym Lift's app. It has been downloaded by 10 million peopleworldwide and generates new content on social media every 4 seconds.

Average rating 4.8 out of 5 based on over 130 thousand reviews.

The application is available on iOS and Android, regularly receives features from the App Store team.

Our goal is to build a publisher A-Player in the mobile category photo/video editing. We are currently in the process of scaling our business and are hiring professionals to accelerate product development and increase our presence in the global market.

We are looking for a proactive and ambitious Customer Support to provide quality support to users of the Lift application and help grow this direction.

Your tasks will be:

• Communication with users in various communication channels (only in writing: email, chat, social media), consulting regarding the company's products and their functionality. Working with feedback and complaints.
• Identifying and working on user problems, gathering the necessary information, collaborating with QA and the development team to solve them.
• Collecting and analyzing feedback from users and passing it on to the product team.

What we expect from you:

• 1+ year of Customer Support Manager/Agent work.
• Experience with Zendesk or other support system.
• Developed communication skills, customer orientation and stress resistance. The ability to find a personal approach to the user.
• Developed critical and analytical thinking skills, focus on finding solutions.
• Experience of working in the B2C direction with a large number of requests.
• Responsibility for the result, ability to work autonomously.
• Upper-Intermediate+ English for free written communication.

We offer:

• Comfortable offices in Kyiv's Podil with shelter and everything you need: stable Internet, water supply, electricity, as well as breakfast, lunch, various snacks and fruits, lounge areas, massage and other benefits of office life.
• Flexible work schedule.
• Online services of a corporate doctor, and after a trial period - medical insurance in Ukraine.
• 20 working days of paid vacation per year, unlimited sick leave.
• All necessary equipment for work.
• Compensation of the best courses on the market, corporate online meetings and lectures, a large library, business and management school for employees.
• Free training in stretching, volleyball, basketball, boxing, yoga, as well as corporate discounts on gym memberships.

We are waiting for your resume!