Customer Success Specialist in Radency

Radency is looking for a Customer Success Specialist for an American SaaS platform that helps businesses analyze their site traffic and increase user engagement. 

About the project:

👉 The solution is in production and works with the data of more than 50 million active users every month

👉 Customers are passionate about their product and are focused on long-term cooperation, so STO (former director of one of Cisco's cloud areas) takes an active part in working on the product and personally forms a team of developers facing position

- Experience working with HTML/CSS and understanding the principles of web development

- Ability to work on a shifted schedule: from 3:00 p.m. to 11:00 p.m. Kyiv time (communication with American clients in the PST time zone)

- Good communication skills and Advanced English

Main tasks of the position:

- Understanding the complex architecture of the solution and workflows (80% of questions from customers will be about the product, 20% - investigation tasks)

- Customer support - answering customer questions about using the product

- Customer success - onboarding of new customers and ensuring a high level of satisfaction with the product

What Radency offers:< /strong>

✔️ Education, health and sports budgets - $750 per year.

✔️ 20 days off, 10 public holidays and unlimited juice left.

✔️ Remote-first work format.

🇺🇦 We actively support the Armed Forces - as of August 2024, we have donated 13+ million hryvnias and do not plan to stop.

🇺🇦 We do not work with Russian and Belarusian customers and engineers.