Customer Success Manager in Pharmbills

Пряме повідомлення учасника, який розмістив вакансію, з Pharmbills Andrii Girzhev Andrii Girzhev Head of Talent Acquisition @ Pharmbills | Recruiting Expert About Us:At our core, we drive client growth with a "customer-first" mindset, ensuring exceptional service and performance. Our Customer Success Managers (CSMs) are pivotal, guiding our teams and strategically partnering with clients to maximize value and drive business success.What You’ll Do:Client Partnership: Serve as the strategic advisor for American B2B clients, ensuring their satisfaction and identifying growth opportunities.Team Leadership: Manage and mentor a team of Team Leads and Representatives, aligning them with company goals and maximizing performance.Strategic Insight: Stay ahead of industry trends, analyze data, and proactively address potential challenges.Client Communication: Act as the main liaison between clients and the team, providing regular updates and fostering strong relationships.What You’ll Need:2+ years in client-facing/account management roles, preferably with American B2B clients.3+ years in team leadership/performance management.Fluency in English and Ukrainian.Strong organizational, analytical, and problem-solving skills.Ability to thrive in a fast-paced, dynamic environment.Who You Are:Curious: You constantly seek to understand the "why" behind everything.Decisive: You make confident decisions, even with limited information.Clear Communicator: You ensure your messages are simple and understood by all.Reliable: You’re committed and maintain strong integrity in all actions.Calm Under Pressure: You keep a cool head, guiding your team to success.What’s in It for You:Competitive salary with bonus opportunities.24 business days of PTO annually.Medical insurance and educational budget.A chance to shape business strategy alongside company leadership.Opportunities for career growth and mentoring others.Apply Now:Join us and make an impact on our clients' success while growing your career! Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Зайнятість за контрактом Посадові обов’язки Служба підтримки, Адміністрація і Розвиток бізнесуIndustries Outsourcing and offshoring consulting, Administrative and support services and Business consulting and services