Customer Success Manager до Laba in Laba Group

The EdTech market is a game-changing space of opportunities and prospects. By 2025, its global volume will exceed $400 billion.

Team Laba Group — pioneers of the EdTech sphere in Eastern Europe, charged with the idea of ​​turning the online education system upside down and bringing it to a new level level.

Brief about us:

• in 2015, the first master class was launched in Kyiv, which grew into the Laba business school
• in 2019 they opened a school for SKVOT creatives
• in 2020 they opened offices in 5 European countries and robot_dreams — a school in programming, analytics and data science
• we are leading the online education market in the Eastern Europe
• launched 568+ courses and taught 115,000+ students from over 50 countries
• teachers include specialists from Google, Microsoft, Netflix and Nike
• we are becoming an EdTech-Unicorn in the near future

We need a team of the best to keep winning. That's why we're looking for Customer Success Manager who will strengthen the team on the common path to ambitious goals.

As part of a team, you:

• you will communicate with students and help them solve issues related to education (questions about the course and its filling, work with a personal account, etc.);
• achieve goals and KPIs;
• Collect and aggregate customer feedback for the production department;
• solve various complex cases during student training.

Skill pack for quality performance of tasks:

• have experience in sales or customer support of at least 6 months;
• you speak Ukrainian;
• well-developed communication skills;
• can listen and ask a lot of questions;
• are not afraid of KPIs and are ready to enjoy the results together with us;
• self-motivated and independently manage your working time;
• get high from positive feedback from students.

About our offer list:

• work in the office on Podil in Kyiv to catch cool insights during conversations with colleagues;
• schedule from 9.00-18.00;
• 50% compensation for education outside the company's courses, sports and English classes - development is important in any direction, if it drives the achievement of results;
• free access to all Laba Group courses;
• unlimited vacation for 6 months after starting work;
• veto on mediocrity: share your ideas - and together we will think about how to implement them;
• cooperation with colleagues from different countries;
• unlimited opportunities for career and professional development;
• $500 on a MacBook for a year of work;
• participating in the revolution in global education.

Our recruitment process: screenshot of your profile> interview with the recruiter > test > interview with the Head of Customer Experience > you have an offer in the mail.

Feel the match?

Fill out the form and join