Customer Success Manager CA in Upstars

UPSTARS is a product IT company that takes off both people and brands. We know how to launch stellar projects in the field of iGaming!
Our main focus of work is B2B services and technological solutions for clients from all over the world. And yes, maintaining a legal and transparent market in Ukraine is a must-have, which is why we were the third in the country to receive a B2B license for the provision of gambling services.

We are expanding our dream team and are looking for a Customer Success Manager!

Your future tasks:

• control of the base of VIP players of the Bronze segment ;
• maintaining user activity on projects;
• returning clients from inactivity;
• providing personalized assistance to clients and creating a positive client experience on the project;
• processing of incoming and outgoing communications according to tasks and client requests;
• work simultaneously in several communication channels: calls, letters;
• possibility to work according to the schedule 18:00-02:00 Kyiv time. The work schedule is from Monday to Friday.

Your skills:

• fluent English (both spoken and written)
• ability to communicate on the phone and in letters;
• ability to interest the client in projects, it is interesting to emphasize the positive aspects of the project;
• work with player objections;
• multitasking;
• ability to allocate working time and stick to established deadlines;
• desire to learn new tools, work with them and develop new knowledge;
• empathy and stress resistance in complex cases.

Preferred, but not critical:

• ability to use Excel;
• experience working with the SoftSwiss admin.
• gambling experience.

Our advantages:

• we like problems with an asterisk because they reveal potential;
• we speak directly and simply, even about complex things;
• we don't like bureaucracy and outdated approaches - we give freedom of action;
• we have our own capacity to create technological solutions from scratch;
• we use cloud storage, Kubernetes and other components of digital maturity;
• we strive to automate the routine to use time for development and professional growth within the company;
• we offer a clear career plan with Performance Review, trainings, mentoring programs, the opportunity to partially work on additional projects to test other technologies.

 Mast-hew:

• hybrid work - work from home or from an office where everything is there for your comfort and safety;
• flexible start of the working day - start when it's convenient for you;
• 20 days of paid vacation, public holidays and sick leave - we are for work-life balance;
• medical insurance in top clinics - we care about your health;
• Benefit cafe - spend monthly on interests, hobbies, sports, etc.;
• events - take part in master classes, visit team building and corporate parties;
• learning, learning and learning again - an individual budget for courses, corporate English, workshops and an online library.

Do you have aspirations and a desire for constant growth and new knowledge? Do you want to take an active part in the process of creating a product? Let's get to know each other!