Customer Success Manager/Account manager in VanOnGo

About the role: the main responsibility is to take care about our clients as about your friends. You will be a liaison between our clients (e-commerce/retail companies or manufacturers) and fleet managers (people who are responsible for everything connected with drivers).

Requirements:

• Exceptional proficiency in English is must.
• Knowledge of Ukrainian or Russian is a strong advantage.
• Highly desirable knowledge of German or Spanish language.
• Minimum of 1 year of experience in SAAS products, focusing on areas such as account management, client relationship management, or partner management.
• Strong skills of identifying clients needs, gathering customer data
• Would be a plus:  Experience in a startup environment.
• Empathy and the ability to communicate proactively, quickly, and courteously. 

Main responsibilities:

• Onboarding of the clients.
• Demo preparations of the software and apps.
• Taking care of maintaining and developing relationships with clients and subcontractors.
• Daily registering problem cases (claims management) and informing/escalating to the internal team.
• Client account management.
• Cooperation with product team.

We offer:

• A chance to shape the product as we actively develop.
•  An open and transparent work environment.
• Autonomy to achieve common goals without micromanagement.
•  Opportunities for personal and professional development.
• Medical Insurance for Ukraine.
• Generous time off including 20 days of Vacation and 25 days of Sick leave, 3 Days off, and 2 Days for Self Development. 
• A dynamic and diverse team with unique backgrounds and interests!