Customer Success Manager in ESputnik

Customer Success Manager

Dnipro, remotely

ABOUT US:

-omnichannel platform of customer data (customer data platform) for medium and large businesses.

We help retail, e-commerce and SaaS companies communicate with their customers, increasing sales and loyalty.

Several years ago, we began to expand internationally, and now we are stepping into the markets of Europe and the USA with new projects.

For faster development of our company, we need ambitious and proactive specialists. We are currently looking for Customer Success Manager (integration direction) .

KEY RESPONSIBILITIES:

• explain the benefits of the system (organize calls, find out what business challenges the client faces and propose appropriate solutions) ;

• introduce users to the product (conduct a demo and write a detailed roadmap);
• to be responsible for the integration process, so that the user adjusts faster and his indicators are higher;
• analyze the client's indicators and build strategies for their improvement;
• maintain communication between the client, the integration team and other departments;
• represent the interests of the client (collect feedback, analyze and transfer this data to other departments of the company).

PROFESSIONAL EXPERIENCE:

• you can clearly and competently express your thoughts, both orally and in writing;

• you have 2 years of experience in the field of marketing or customer care, mainly in online services or product companies;
• basic understanding of SQL queries, machine learning, e-commerce;
• English level - intermediate and higher;
• you can work independently and proactively;
• an active life position, in particular, during the performance of assigned tasks.

WILL BE A PLUS:

• ability to use Elastic / Looker Studio;
• e-commerce experience: understanding different business models, studying user experience, ways to improve conversion and increase sales.

WE OFFER:

• flexible 8-hour work schedule Mon-Fri;
• a comfortable office in the center of Dnipro with a guarantee of electricity and uninterrupted Internet;
• the ability to work remotely or a hybrid schedule;
• vacation of 18 working days and weekends for official holidays;
• partial compensation for learning English and training courses;
• cool team of professional and cheerful people.

If you are looking for a driven and ambitious product company with continuous innovation and interesting projects ( eSputnik , b> Reteno , Yespo ) - join our team.