Customer Success Manager in Warmy.io - Email channel. Reliable.

Direct message from the member who posted the job from Warmy.io - Email channel. Reliable. Bar Alon Bar Alon Head of people and operations at Anybiz.io & Warmy.io Job Title: Senior Customer Success ManagerCompany: Warmy.ioLocation: Remote About Us:Warmy.io is an innovative email deliverability with team members in more than 7 countries -, dedicated to providing cutting-edge solutions to optimize our clients' email campaigns. We help businesses achieve their email deliverability goals by offering tailored services and building long-lasting relationships. Job Overview: Are you a seasoned Customer Success Manager with deep expertise in email deliverability? Do you thrive on building strong client relationships and driving measurable success? Join Warmy.io as a Senior Customer Success Manager and lead our efforts in delivering exceptional customer experiences and ensuring the success of our clients. Key Responsibilities: Client Engagement: Establish and nurture long-term relationships with clients, deeply understanding their goals and ensuring ongoing success with our email deliverability solutions. Onboarding: Lead the onboarding of new customers, providing expert guidance to ensure a smooth integration and immediate value from our products. Product Expertise: Become a subject matter expert in email deliverability, offering clients best practices, strategies, and technical insights to improve their email campaigns. Account Management: Serve as the primary point of contact for assigned accounts, proactively addressing their needs and resolving any issues that arise. Retention Strategies: Design and implement strategies to boost customer retention, minimize churn, and identify growth opportunities within existing accounts.Customer Advocacy: Represent the customer within the company, providing feedback to internal teams to enhance product offerings and customer satisfaction.Performance Metrics: Analyze customer performance data, identifying areas for improvement and driving results to help clients meet their objectives.Training & Support: Provide high-level support and training on email deliverability strategies, ensuring clients are fully equipped to succeed.Qualifications:Experience: At least 5 years in a Customer Success or Account Management role, with a proven track record of managing B2B clients in the email marketing or deliverability space.Email Expertise: Strong background in email marketing, deliverability, and related technologies is essential.Communication Skills: Exceptional written and verbal communication in English.Problem-Solving: Strong analytical and troubleshooting skills, particularly related to email campaigns and deliverability challenges.Tools: Proficiency with CRM platforms like HubSpot, and familiarity with email marketing tools and platforms.Leadership: Ability to independently manage high-value accounts and collaborate with cross-functional teams to ensure client success.Time Flexibility: Ability to work with clients in various time zones, particularly the US market.What We Offer:Competitive salary with performance-based bonuses.A leadership role in shaping the customer success strategy at a fast-growing start-up.Opportunities for professional development and career growth.A collaborative, innovative culture that values customer success and continuous improvement Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Повний робочий день Галузі Вбудовані програмні продукти