Customer Success manager in Admixer Advertising

Hello! We are the Admixer Advertising team. Our primary mission is to help advertisers and agencies achieve their business goals by providing assistance, strategic guidance and expertise in the application of the Meta product family.

We invite you to join our client support team at role Customer Success Manager-a!

Main responsibilities:

- interaction with local teams and hub teams to solve set tasks;

- support of operational processes and control of their execution;

- ensuring and quality control of customer service;< /p>

- support for the implementation of operational tasks (work in Business Manager Meta and other Meta tools);

- support for communication with the Meta team regarding the solution of current tasks;

- research and search for opportunities to improve the quality of customer service and their growth;

- preparation of regular reports on customer activity;

- promotion and assistance in the creation of training materials;

- assistance and creation of presentation materials or other marketing materials;

- consideration of customer requests, striving and active participation in the development of ways to improve the customer experience;

- providing assistance to the marketing team and local teams in organizing webinars and other events.

What we expect from you:

- knowledge of the basic principles of digital platforms and indicators of digital advertising;

- English proficiency level B2 and above (we read, write and speak this language every day);

- ability to build quality and productive relationships with clients and partners;

- high level of communication skills (both oral and written);

- ability to independently organize the entire work process and set priorities;

- confident user of Excel and PowerPoint;

- the ability to provide technical information to people with different levels of knowledge in the field; of digital marketing;

- you can prepare for the speech yourself and make a presentation for it;

- the desire to improve your professional knowledge and skills, constantly updating your knowledge in the field in which you work.

It will be great if you:

- have experience in customer support and support;

- you have basic knowledge of Meta advertising tools.

We offer you:

- become part of our professional, close-knit team;

- remote work format, if necessary - work in an office located 10 minutes from the city center. Lukyanivska;

- 8-hour working day from Monday to Friday;

- personal development, mentoring and training, because it is important to us that you develop yourself and together with the team;

- conditions of labor relations according to the Code of Labor Laws (official employment from the first day, paid vacation and sick leave, salary twice a month);

- compensation expenses for medical support.