Customer Success Manager in Bookimed

6 серпня 2024

Customer Success Manager

віддалено

Bookimed No. 1 Platform of Medical Tourism since 2014. Our mission is to provide access to advanced medical solutions for everyone. 1511 clinics, 58 medical coordinators, 6356 reviews, the best service with 24/7 care and support.

We invite you to work as a  Customer Success Manager.

Responsibilities:

• Maintain regular contact with existing clients to ensure a high level of satisfaction.
• Ensure timely resolution of client issues and requests.
• Coordinate the onboarding process for new partners.
• Conduct training sessions and demonstrations for new partners on the use of products and services.
• Provide necessary materials and resources for a successful start of collaboration with new partners.
• Analyze the performance of existing partners to identify development and improvement opportunities.
• Develop and implement strategies to enhance the efficiency and performance of partners.
• Hold regular meetings and reviews with partners to discuss their goals and progress.
• Respond promptly and effectively to requests and questions from existing partners.
• Collaborate with internal teams (marketing, sales, technical support) to address client and partner issues.
• Prepare regular reports on activities and results related to clients and partners.
• Propose improvements to internal processes and procedures to enhance work efficiency.

The skills we’re looking for:

• Business development/sales executive experience 1 year at least
• A successful track record in global markets
• English — fluent
• Platforms (marketplaces) business experience will be a great leverage

By joining our company, you will receive:

• An opportunity to contribute to the company with an inspiring mission and engage in a socially significant project
• To open access to сutting-edge medical solutions and make them available to patients from all over the world
• A friendly and ambitious multinational team
• Salary — to be discussed, within market benchmarks, based on your experience and skill set
• Wellness package: medical insurance and sports activities compensation
• Professional courses compensation
• Paid vacation and sick leave
• GYM compensation
• Coworking compensation
• If you’re excited about the startups with global ambitions, please don’t hesitate to apply!
• Industry
• Information Technology & Services
• Employment Type
• Full-time

If you are open to new things, goal-oriented and ready to support and be responsible for our mission to help people around the world — welcome to Bookimed!Feel free to apply and contact me.
[email protected]