Customer Success Manager in Laba Group

Transforming the online education market, opening offices in 10+ countries and becoming a unicorn company - these are the goals of Laba Group companies. We have already united more than 800 colleagues developing projects in 8 countries.

For 9 years, we launched 1400+ courses and trained 200,000 + students on the global market. And also created 5 brands of online education:

• Laba — school of professional development
• Skvot — school of popular culture
• robot_dreams — school for growth in IT
• Vocabulaba — school of English for professions
• elvtr - online school in the USA and the United Kingdom

School of popular culture Skvot - accumulator up-to-date skills for a quick start in the creative industry. Collaborations with top specialists in film, media, art and advertising. We have knowledge with which imagination flies into space, and ideas "tear apart" the Lions in Cannes.

In order to continue to win, we need a team of the best. Therefore, we are currently looking for a Customer Success Manager, who will help our customers get the best educational experience by solving all their questions and needs. p>

You are in the position:

• you will communicate with students and help them solve issues related to studying (questions about the course and its filling, work with a personal account, etc.);
• you will achieve the set goals and KPIs;
• you will collect feedback from customers for the production department and our social networks;
• you will solve various complex cases during student training.

We we will feel connected if you:

• have experience in sales or customer support of 6 months or more;
• like to talk on the phone, you have a great pronunciation;
• you know how to listen and ask a lot of questions;
• you know how to deal with negativity and still cover the client's need;
• you are not afraid of KPI and ready/ - get a kick out of the results together with us;
• you are self-motivated and manage your working time independently;
• get a kick out of positive feedback from students.

Items of our offer list:

• Flexible schedule: full-time with a loyal approach (8:00/11:00 - 16:00/19:00). We are result-oriented, not time-tracking.< /li>
• Format: remote / office / hybrid.We have an office with a generator in Podil, and we also compensate co-working spaces in case of blackouts, if you are not from Kyiv.
• Education unlimited: access to all our courses for free, compensation for professional training on other platforms and learning English.
• Unlimited vacation and generous sick pays. Rest is also about health. By the way, we also provide support in the form of compensation for mental and physical health.
• Socially responsible environment:
• strong> we regularly launch charity projects and meetings, because we strive to help Ukraine and the Defense Forces.
• The opportunity to influence on the product: you will be able to see the results of your work and understand its value. 
• Dream Team, which will support you with a meme, and help you deal with fakap. Working processes at Laba Group are about openness and mutual respect without compromise.

Our recruitment process: screen your resume > interview I'm with a recruiter > test > interview with Head of Customer Experience > you have an offer in the mail.

Do you feel match?

Fill out the form and join. :)