Customer Success Manager in Go interactive!

US-based AI ops startup seeks a Customer Success Manager with a big heart, keen attention to detail, and outstanding problem-solving skills. In this role, you will bring every customer request (small or large) to a successful completion and deliver a delightful, brand-affirming experience to every homeowner and service provider.

Our client is the only leading do-it-for-me app for home services and renovations. They are revolutionizing the home management experience with an AI-powered platform, connecting homeowners with top-quality service professionals across 30+ categories. If you're passionate about creating exceptional user experiences and want to be part of a team that's transforming the home services industry, we'd love to hear from you!

Requirements:

• 6+ months of experience in customer support/ or success, communications-related positions.

• Experience working US hours is recommended.

• Upper-intermediate English.

• Experience working with Slack, Google Docs, exceptional organization and speed.

• Ability to handle complex issues, troubleshoot, and provide solutions that align with customers' needs.

• Willingness to work with the next schedule: 15:00 - 24:00 Kyiv time.

Responsibilities:

• You will work on Gryffindor, our near-automatic, GUI-based customer success platform, and quarterback our maintenance tasks - from inception to payment and 5-star ratings.

• You will own a part of our monthly job volume and act as a catalyst to move every job forward to completion.

• You will define and maintain service delivery quality and standards through timely interventions. You will show top-class organizational skills as you work with our service provider team.

• You will learn from the field and then help create a repeatable playbook that we can efficiently use to scale our customer success (”delightful experience at scale”).

• As the advocate of platform happiness, you will be the best example of empathy and thoughtfulness in the company.

What we offer:

• Full remote job.

• Competitive compensation, based on experience.

• Paid vacations and sick-leaves.

• One of those rare opportunities where you can truly “leave a dent in the universe”.

• Free English classes.

• An open, transparent and fun work culture.

• Career and professional growth.