Customer Success Coordinator in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with our co-founders, we assemble strong teams to launch product IT businesses and win in global markets.

We are currently looking for a Customer Success Coordinator for one of our businesses - Liven.

Liven is a product company that creates a companion for self-discovery.

We believe that self-discovery is a journey of everything life, and we strive to help people go through it step by step. That's why Liven is building a system of tools that help people pull themselves together and grow into the version of themselves they want to become.

Liven is used to track mood, experience emotions, and untangle thoughts through communication with an AI companion. Users create new routines with a task planner, explore brain and body responses to trauma through personalized courses, take mental wellness quizzes, and relax or focus with soundscapes.

Our goal is to become the world's most trusted self-discovery companion.
Liven is committed to shaping and leading the mental wellness category. We want to gain global trust by creating an ecosystem of context-sensitive products for self-care and personal development. Our brand is optimistic and a little playful, but at the same time wise and practical.
 

In the role of Customer Success Coordinator, you are expected to:
- monitor the first messages of users before meeting the coach;
- evaluate and monitor coaching sessions according to quality standards;
- close cooperation with Operations Manager and Operations Lead to align coaching development with goals company.

What is important to us:
— A high level of empathy for both coaches and clients, taking into account the sensitivity of life coaching;
— Excellent communication skills, analytical thinking and proactivity;
— English level B2+;
— Knowledge of performance monitoring and quality assessment tools;
— Willingness to work in the evening / night shifts (Kyiv time) to cover US time zones.

What we offer:
— Remote work format. You can work from anywhere in Ukraine and the world;
— 18 days of paid vacation per year;
— Unlimited days of sick leave with a doctor's certificate;
— Medical insurance;
— Flexible shift work schedule;
— Guaranteed breaks lasting 1 hour each shift

It will be an advantage if you:
— are interested in topics of mental health, therapy and coaching;
- study at university majoring in psychology;
- have experience conducting calls in English.

Who will you work with?
—Coaches: providing feedback and supporting their professional development;
—Operations Manager: responsible for recruiting, onboarding and integration of coaches;
—Operations Lead: works on the overall development strategy of consultingservices in business.

In addition to businesses, we are developing the SKELAR foundation - a charitable foundation created by the company's employees. As part of the initiative, we create and finance projects that contribute to overcoming the consequences of the war and rebuilding Ukraine.

If you want to create a product that helps people overcome challenges, experience emotions, heal from injuries, restore a positive self-image and find joy again - Liven is just for you.

Apply now and let's create something really important together.