Customer Success Assistant in SET University

SET (Science, Entrepreneurship, Technology) University is a Ukrainian non-commercial technological university. Our goal is to provide quality higher education to future leaders of the IT sector for the economic reconstruction of Ukraine. To do this, we bring in the best expert practitioners from around the world to create programs and teach, and apply innovative approaches to teaching technology and entrepreneurship. 

• Personal communication with registered participants of webinars and online events (calls/messengers) to confirm participation.

• Formation of the first contact with the students."font-style: normal; text-decoration: none"> during events (attendance, activity, questions).

• Gathering feedback from participants within 1-2 days after the webinar.

• Conducting short conversations about the goals, needs, and education of potential students.
contacts by level of interest.

• Conducting short introductory meetings (demo) with training programs and the platform.

• Consultations regarding the cost of programs and scripts.

Transferring interested and prepared contacts to a sales manager or educational consultant.

• Regular communication support with the contact base: sending cases, program updates, invitations to new events.

About you:

• You have a high level of empathy and the ability to ask questions and build a relationship.

text-decoration: none">Ability to work in a clear timing (especially in the 24-48 hour window) and carefully record information.
• Readiness for monotonous and scrupulous tasks (working with data, CRM, writing follow-ups).

• Basic time management skills and the ability to organize your own working day.

• Adaptability, flexibility in learning.
research approach to working with customer requests.

• Experience of working with people (customer support, educational direction).

• For us, motivation, ability to quickly integrate feedback is important.

What we have for you:

• Ambitious goals that will contribute to your professional development.

• Freedom to test new approaches to achieving goals.

• Confidence in what you do. We focus on the result, not the time spent on tasks.

• The opportunity to work for a fast-growing company with an important social mission to help the economy of Ukraine and the technological sector of the country.

• Medical insurance.

• Paid holidays, public holidays and your special days.

• Do you volunteer or donate blood? We have an extra day off for you.

• Corporate equipment.

• We won't leave you without a birthday present.

• We are ready for blackouts, have safe shelter and everything for comfortable work.

Our steps:

• Meeting with HR.

• Test task.

• Group meeting with key colleagues for this position.

• Reference check.

• Job-offer ;).

Send your CV right now and join the team to make a difference togetherIT ecosystem of Ukraine (and not only).