Customer Service Specialist Tier I in Swooped

About Our ClientThe hiring company is on a mission to empower small businesses by providing accessible and seamless commercial insurance solutions. Utilizing cutting-edge technology, the company revolutionizes the way small businesses engage with commercial insurance. About the Role:The Customer Service Specialist plays a crucial role within the customer service team, addressing customer inquiries, issues, and requests from commercial insurance clients and partners.ResponsibilitiesResponsive Service Delivery:Manage tier 1 customer interactions via phone, email, and platforms, ensuring exceptional customer service.Adhere to set SLA’s in a consistent and efficient manner.Collaborate with team members to handle various tasks such as email requests, policy issuance, and communication follow-ups.Effective Issue Resolution:Utilize expertise in Workers Comp to address policy, billing, and agency queries.Establish and nurture relationships with partners and internal teams, ensuring consistent communication.Proactively identify and resolve issues while anticipating and preventing future challenges.Advocate for customer needs and perspectives.Continuous Learning:Engage in ongoing training.Fulfill other assigned duties as necessary.RequirementsHigh School Diploma or GED required; Bachelor's Degree or relevant coursework preferred.Preferably 1 year of customer service experience.Strong communication skills, both verbal and written.Basic problem-solving capabilities to address simple issues swiftly with guidance.Demonstrated self-direction and responsibility towards tasks.Ability to work effectively in a team environment, fostering collaborative relationships.Proficiency in G-Suite tools, Salesforce, and collaboration platforms like Slack; familiarity with office equipment.Compensation & BenefitsCompetitive cash compensation ranging from $20 to $23 USD.Equity participation.Comprehensive health plans.Generous PTO.Future focused 401k matching.Ample parental and caregiver leave.Incorporation of core values into daily work.Location & Remote WorkThis role offers the option for a hybrid or remote work setup. Hybrid positions enable flexibility between office and remote work in Denver or DC, while remote roles require residency and work within the United States* (*territories excluded). Reliable high-speed internet access is necessary for remote employees. Show more Show less Должностной уровень Молодой специалист Тип занятости Полный рабочий день Должностные обязанности Обслуживание и поддержка клиентов, Административная деятельность и Коммерческая деятельность Отрасли Компьютерная и сетевая безопасность и Технологии, информационные средства и аудиовизуальная продукция