Customer service specialist / Support manager in TeleManage Pro

In connection with the expansion of the team, we are looking for a customer service specialist / Support manager who will work with incoming customer requests and maintain a high level of service.

Duties

• Reception and processing of customer requests (incoming calls, email and messengers);

• Consultation regarding company services and existing of products;

• Correspondence with customers in Telegram and other communication channels;

• Helping customers in solving standard issues and escalating difficult situations;

• Keeping records, recording requests in CRM, supporting customer cards;

• Working in a team for stable service clients.

 We are looking for a candidate who:

• Communicable, polite and customer-oriented;

• Speaks Ukrainian at a high level (written and spoken);

• Attentive to details, responsible and able to work with customers;

• Confident in using a PC, messengers, basic tools;

• Ready to learn the specifics of Telegram products and company processes;

• Experience in support will be an advantage, but not mandatory.

We offer:

• Work format: office only (remotely not we are considering).

• Working schedule: 5/2, from 11:00 to 20:00;

• Stable salary (rate + bonuses for the result);

• Full training and internship at the start;

• Team support and mentoring;

• Comfortable working environment;

• Opportunity for professional and career growth.

How to apply

If you are responsible, communicative and want to develop in the field of customer service - press "Respond" and send your resume.
We will contact you in the near future!