Customer support specialist in Prematch

Direct message the member who posted the job with Prematch Tatiana Malygina Tatiana Malygina HR Generalist Looking for 🔥 Support Manager 🔥 **We are looking for a Support Agent to work in the iGaming industry.** The main responsibility is to provide high-quality user support.  **Responsibilities:** - Handling and resolving incoming inquiries through various communication channels: tickets, chats, calls (in Ukrainian and English).  - Following internal rules and adhering to KPIs.  - Communicating with other departments and escalating cases.  - Maintaining documentation.  **Requirements:** - At least 2 years of experience as a Support Agent.  - At least 6 months of experience in the iGaming industry.  - Ukrainian: fluent (both written and spoken).  - English: Intermediate or higher (both written and spoken).  - Willingness to work in shifts (morning/day/night).  - Strong communication skills and the ability to make decisions.  - Experience with ticketing systems such as Freshdesk/Zendesk.   **Working Conditions:** - Work format: office or hybrid.  - Shift schedule: - Morning: 7:00 AM - 3:00 PM - Day: 3:00 PM - 10:00 PM - Night: 10:00 PM - 7:00 AM - Hourly rate.  **Interview Stages:** 1. Interview with the recruiter.  2. Test assignment.  3. Interview with the manager.  *Part-time positions are also considered!*   Show more Show less Position level Basic level Type of employment Full time Industries IT services and IT Consulting