Customer service specialist in JTI

JTI is not just a business. JTI is our people. Their talent and potential. It is important for us that our people can be themselves, grow and develop. We invite a Customer Service Specialist to join our team.Customer Service Specialist Your area of ​​responsibility will be Ensuring the appropriate level of customer service in accordance with Company Policies and Procedures Accepting and placing orders in SAP customers for the shipment of finished products Ensuring effective cooperation and proper communication with external and internal customers Processing complaints about finished products, cases of shortage, damage, non-delivery and others CompaniesProcessing payment documentsWho are we looking for? As a professional, you have a higher education. Experience working in a rapidly changing commercial environment, desirable experience in warehouse logistics. The level of English is not lower than Upper Intermediate. The level of Excel is Advanced. Experience in corporate databases, including SAP (preferred) Developed analytical skills, able to draw relevant conclusions and see the big picture Tolerance for daily work with document flow Good communication and interpersonal skills Accuracy and attention to detail What we offer Formal employment and permanent type of employment contract Mixed model work - 50/50 (work in the office / remote work). During the period of martial law in Ukraine - the format of "remote work" with office visits for business critical needs Work in the Kyiv central office in Podil with an area equipped for work during an air alert Flexible work schedule 28 days of paid vacation Competitive salary Compensation package that includes health insurance, life and disability insurance, partial compensation for lunches and sports and wellness services, a one-time payment to help arrange "remote work" Free confidential Service of psychological support for employees and relatives Participation in the Well-being program, which includes online webinars on well-being, sports challenges, online quizzes, a free online library and volunteer initiatives Wide opportunities for training and development During the selection process, you will be waiting Communication with a representative of the "People and Culture" department Testing Predictive Index Test Online meeting with your immediate supervisor Online meeting with the Head of Department Logistics (for final candidates) Do you want to join the Logistics team? Then upload your resume! Show more Show less Position level Basic levelType of employment Full-time Job responsibilities Purchasing, Distribution and Supply Chain Industries Food and Beverage Services, Tobacco Manufacturing and Manufacturing