Customer Service Specialist | Customer Care Specialist in Kosmonova

COSMONOVA|NET is a telecom company with a 20-year history of reliability

COSMONOVA|NET (B2B) and KOLO.TB (B2C) is a modern Ukrainian operator of telecommunications services. We provide stable Internet and high-quality television for thousands of users throughout the country.
In connection with the development of the service team, we are looking for a customer support specialist - a person who likes to help, knows how to quickly find solutions and enjoys high-quality service.

Your main tasks:

• Receive and process requests from customers (phone, e-mail, chat).

• Provide fast, clear and complete consultations on KOLO.TB products and services.

• Maintain a high level of service — resolve issues promptly and with attention to the client.

• Make applications for connecting services.

• Enter information into the billing system and CRM.

• Form short daily reports on work performed.

Our ideal candidate:

• Able to sell or resell services over the phone - gently, professionally, without pressure.

• Has communication skills with difficult customers / debtors and the ability to explain loyalty terms.

• Owns office programs, CRM and, preferably, billing systems.

growth.

• Official employment.

• 24 calendar days of vacation + sick leave (KZpP).

• Schedule: 2/2 from 09:00 to 21:00 — stable, without night shifts.

• Trial period — 2 months.

• Free internet and TV for employees (subject to coverage).

• Discounts for employees:
  50% at the medical center for children;
  50% at SportLife.

If you want to work in a company where service is a value and the team is support, send your resume!

See you at the interview