Customer Service Representative (Vancouver/ Alberta time zones) in Meest

Meest Canada is looking for a Customer Service Representative (English, Ukrainian) to support customers across Canada while covering the Vancouver / Alberta time zones.

Main Responsibilities

• Respond to inbound and outbound customer inquiries via phone and email, providing accurate and timely information regarding orders, shipments, delivery schedules, and logistics-related matters.
• Monitor and track shipments using internal systems and third-party logistics platforms, ensuring proactive and transparent communication with customers.
• Investigate and resolve customer complaints, delivery delays, and service disruptions by coordinating with warehouse teams, transportation providers, and carrier partners.
• Maintain accurate and comprehensive records of customer interactions, transactions, service issues, and feedback in accordance with company policies.
• Collaborate closely with operations and logistics teams to ensure timely deliveries and a consistently high level of customer satisfaction.
• Assist customers with completing post-payment forms and related documentation.
• Escalate complex or unresolved customer issues to the appropriate departments for further review and resolution.

Requirements

• Fluency in English and Ukrainian (spoken and written).
• Previous experience in customer service, logistics, or a call center is an advantage.
• Ability to work Vancouver / Alberta time zones.
• Strong communication and problem-solving skills.
• High level of responsibility, attention to detail, and ability to multitask.
• Confident user of CRM systems, email, and internal tracking tools.
• Customer-oriented mindset with the ability to remain calm in challenging situations.

What we offer

• Opportunity to work with a leading international logistics company.
• Full-time position with working hours aligned with Vancouver / Alberta time zones.
• Remote work.
• Stable workload and well-defined processes.
• Supportive team and structured onboarding.

Join Meest Canada and become part of a team that delivers reliable logistics solutions and excellent customer service.