customer service representative - call centre in TRIMARK PEOPLE SOLUTIONS INCORPORATED

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Asset languages

• Mandarin
• Spanish
• Panjabi

Work setting

• Various locations
• Business sector
• Private sector
• Tourism
• Telephone company
• Sales

Responsibilities

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive and log complaints
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Supervision

• Customer service clerk

Experience and specialization

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word

Type of experience

• Call centre
• Sales and marketing

Area of work experience

• Marketing

Area of specialization

• Communications

Additional information

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Life insurance
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Paid time off (volunteering or personal days)
• Team building opportunities
• Parking available