Customer service quality control specialist in Favbet

FAVBET is an Entertainment Tech company founded in 1999. We develop services for betting and games, sponsor and develop sports. FAVBET is one of the three best companies in Ukraine in this direction.

We've been making the game spectacular for over 25 years. FAVBET is a team where everyone makes the sport brighter and the game experience unique.

FAVBET — supports both professional athletes and amateurs, sponsors Premier League teams and regional championships. It is a responsible company that stands for betting culture and gaming culture. We also invest in the fight against addiction, help to overcome crisis situations, monitor the compliance of age restrictions for players.

Project information:

We are looking for experienced The specialist, who will participate in the development and ensuring the high-quality functioning of the customer service quality control system, will monitor compliance with the work standards of call center specialists.

Main tasks:

• Evaluate the quality of customer service by existing metrics.
• Conduct operator performance feedback and coaching.
• Conduct review and analysis of complaints received from customers.
• Participate in development, improvement and implementation of the quality control system, creation of standards and regulations, control of their compliance.

It is important for us:

• Experience as a quality control manager, trainer, team leader or supervisor in a call center;
• Fluency in Ukrainian, knowledge of English will be an advantage; 
• Interest in customer service and maintenance; 
• Attention to detail, responsibility and punctuality; 
• Understanding the principles of customer orientation and service;
• Skills for working with negative emotions, conflict management.