Customer service manager (with knowledge of the German language) in Yellow Stone

Yellow Stone is a product IT company that creates innovative solutions for the gaming world. We are looking for an open, communicative person who will help our customers receive top service and solve any questions. If you enjoy communicating and are always ready to help, this job is for you!

What will you do?

• Communicate with customers through chats and correspondence, answering theirs requests.
• Resolve technical issues: for example, help with password recovery or account setup.
• Help with registrations, payments and related processes.
• Refer complex issues to other departments while coordinating information to quickly resolve the client's problem.

Who are we looking for?

• A person fluent in German language (B2 and above).
• Someone who confidently uses a computer and easily learns new programs.
• A natural communicator, able to express ideas clearly and comprehensibly in writing and orally.
• Experience in customer support would be an advantage, but not required.
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What will you get from us?

• Remote work: work where it is convenient for you - at home, in a coffee shop or even on the beach (the main thing is a stable Internet).
• Flexible schedule 2/2: two days of day shifts, two weekends, two nights — and rest again. Individual schedule possible.
• Stable salary + bonuses for excellent work.
• Career growth: the opportunity to develop in the company and build your career.
• Social guarantees: paid vacation (15 days) and sick leave.
• Health and support: health insurance and consultations with a psychologist.
• Learning: access to trainings, courses and other resources for development.

Do you want to be part of a team that values ​​innovation, development and a friendly atmosphere? Send your resume! Together we will create the best solutions for the gaming industry.