Customer service manager (English) in Yellow Stone

Yellow Stone is looking for an English-speaking Customer Support Specialist!Your Responsibilities:Provide high-quality customer support via email and chat, answer questions about the company's products and services, and sometimes help by phone (up to 15% of all calls). Solving customer requests and problems. Forwarding requests to resolve technical and financial difficulties of users and receiving feedback for further support. Reporting on identified problems or errors on supported resources. We are looking for a candidate who: Proficient in English (level B2 and above) ;Knowledge of PC at the level of a confident user;Has highly developed written and verbal communication skills;Experience in the field of customer support will be an advantage.We offer:Remote work format;Flexible schedule 2/2: 2 days from 8:00 a.m. to 8:00 p.m., 2 weekend, then 2 days from 8:00 p.m. to 8:00 a.m., 2 days off; Competitive salary + bonuses, stable payments; Opportunities for professional growth and career development in the company. 15 working days of paid vacation; Paid sick leave; Medical Insurance; Group discussions and individual sessions with a psychologist; Self-learning library, access to paid courses. We are waiting for your feedback and will be happy to invite you for an interview!