Customer Service Manager (Customer Care, IT) in SIM-Networks

Customer Service Manager (Customer Care, IT)

remotely

Sim-Networks Ukraine (subsidiary of German Netversor GmbH) invites

to myself in the team of the Customer Care Manager (Customer Care, IT)

Requirements for the candidate:

• Fluency in Ukrainian and Russian languages ​​(oral and written) ;
• Confident PC user (experience with web technologies will be an advantage);
• Great desire to develop in the IT field;
• English - from B1;
• Responsibility;
• Sociability;
• Client-orientation;
• Work for the result;

Your tasks:

• Communicate with clients in chat, work with e-mail, CRM, as well as other software (it is not necessary to know the software thoroughly , we will teach everything).
• Providing advice to clients regarding our services, qualification and redirection of appeals to other specialized departments.
• Communication with all departments of the company in Ukraine and Germany. Minimal amount of communication with clients on the phone and no cold calling.

We offer:

• Friendly professional team;
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• Next shift 2/2 day/night (2 day shifts, 2 weekends, 2 night shifts, 2 weekends)
• Probationary period: up to 3 months;
• Salary: stable pay, salary increases with qualification;
• Social package: according to the Labor Code, paid vacation and sick leave.

please indicate your wishes