Customer service manager (b2b, not sales), account manager in bodo

Привіт! Я Таня — керівник бек-офісу bodocard, проєкт групи компаній bodo.

bodocard — це мультибрендовий подарунковий сертифікат, який можна використати в «Епіцентрі», «Сільпо», EVA, «Ашан» та інших мережах. Ми продаємо такі сертифікати лише корпоративним клієнтам.

З власного досвіду знаю, що зі стандартного опису вакансії на сайті пошуку роботи важко зрозуміти, чи твоя компанія, чи ні. Тому мій опис максимально довгий та детальний, сподіваюся, ти оціниш.

Чому шукаю спеціаліста особисто, а не HR? У нас в bodo немає HR-відділу. Ми, керівники, самі формуємо свої команди та культивуємо корпоративну культуру. Всі етапи відбору проводжу я. Тож познайомимось!

Мені 26 років, і 5 з них я в команді bodo. Прийшла на посаду менеджера по роботі з b2c клієнтами, а зараз уже відповідальна за підтримку корпоративних продажів та комунікацію з національними та міжнародними компаніями.

Що у нас є:

• Комунікація з представниками компаній, які входять в ТОП-100 за оборотами в Україні: Nestle, Kyivstar, Kraft Foods тощо.

• Поетапна адаптація на посаді. План навчаннI have professional tasks, a detailed knowledge base with all instructions, constant meetings with me and colleagues who are ready to help and advise. I am always available for you to come and ask questions.

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• Convenient working schedule There are two types of shifts from Monday to Friday: 09: 00 - 18:00 and 10:00 - 19:00 (including 1 hour of lunch).

• Financial stability— official employment from the first day, salary twice a month without delay, 24 days of paid vacation, paid sick leave.

• Salary review every year.

• Career development both horizontally (transfer to another department) and vertically (deputy manager or manager). After the trial period is closed, there is an opportunity to move to the position of a senior specialist, and then to a leader. 70% of our managers grew up within companies.

• Clear tasks, described business processes and execution rules.

• Growing as a pro thanks to the rapid development of the company and constant work on soft skills.

• A workplace with two monitors, a quick solution to all problems with equipment and programs.

• Day off for birthday, if it falls on your working day.

• Office in the center (Malevicha St., 86-H — 5 minutes' walk from Lybidska station").

• Payment of 50% of costs for external professional training.

• 30% discount for an impression for an independent visit and as a gift.

• We have no bureaucracy, decisions are made quickly. Everyone has the right to vote - any idea you have will be heard, and if it is relevant, we will implement it.

• Coordinated team— everyone with whom you will have to cooperate are responsible workaholics, and we are also progressive and friendly.

• And of course, common sense and a sense of humor. No formality - everyone here is "you".

Now about our requirements for the specialist I am looking for:

• Able to clearly formulate thoughts, in particular in written communication. Experience in communicating with clients in written form will be an advantage. 

• Solved problematic issues and is not afraid of negativity from clients.

• Attentive to details.

• Multitasking. Can perform many different tasks per day: provide information regarding the client's request by letter, process complaints from certificate recipients by phone, transfer the request to the accounting department and monitor the issuance of the necessary documents.

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• And, of course, responsible. He understands: if the task is burning, then going out "for coffee" is not the best idea.

• Works for the result, not "from nine to six to sit out".

• Calm - so that all of the above is not stressful.

• < p>No bad habits (including IQOS, glo, disposables, vapes, etc.).

IMPORTANT: everyone, me too,working in the officefull time. No remote work or hybrid schedule. What you you will do:

• Process incoming requests and support customers at all stages of the sale.

• Advise customers about the company's products bodo and bodocard.

• Communicate regarding invoicing and primary documents via mail and phone.

• Control receipt of primary documentation.

• Complete orders and organize their delivery to the client.

• Control the balance of partner certificates and purchase them.

• Troubleshoot using certificatesbodocard.

• Communicate with partners regarding the purchase of certificates and solving problems with the use of certificates.

• Capture and update information regarding interactions with new and current customers.

How is the salary formed?

The salary of everyone in the company consists of a rate and a bonus part.

During the trial period, your bet is 20,000 hryvnias, the monthly bonus is 5,000 hryvnias.

After the trial period, your rate is 25,000 hryvnias, the monthly bonus is 5,000 hryvnias.

About our hiring process

I personally analyze all feedback and conduct telephone and offline interviews. I make decisions quickly and provide feedback (both follow-up and termination) immediately or the next day.

Only a few days can pass between responding to a vacancy and receiving a job offer.

About the team

In our team there are 3 managers, the deputy manager and I, the manager. You can easily ask a question to the manager, colleagues from your own or other departments. If you need help, you write a letter to a colleague — and it is the colleague's task to provide answer and help. None of the colleagues, not even the TOPs, can ignore your letter.

The cover letter and the financial expectations indicated in it are mandatory elements of the feedback. This is how I understand in particular that you have read the vacancy.

About bodocard

We are part of the bodo company: impressions are a gift.

Our product is a multi-brand certificate that simplifies operations, logistics and accounting. Our certificates are given to stimulate sales, motivate and congratulate customers, partners, employees on holidays. Recipients are not tied to the network and can pay certificate in a store, pharmacy, gas station, etc.

For 12 years, more than 450 Ukrainian and international clients have become our friends-clientssome companies. Currently, we cooperate with more than 800 trade networks where you can use the certificate. Among them: "Silpo", "Epicenter", "New Line", EVA, "Foxtrot", il Molino, "Fora", OKKO, JYSK, MANGO, WINETIME, "Planet of Cinema", etc.

More interesting things about bodo in the interview with the owner and CEO for FEDORIV VLOG—< /span>https://www.youtube.com/watch?v=MTnXqC7YX3o