Customer service manager in GRUPA KOMPANIY FORS

We invite you to join the team of Manager for work with clients.

"Task Force" is a full-cycle international linguistic company represented in Ukraine, Poland and the USA. We are among the TOP25 largest translation companies in Eastern Europe and among the TOP5 fastest-growing translation companies in the world (2022, CSA Research, USA ratings).

"Task Force" is part of the international group of companies Force.

< b style="font-weight: 700">We are trusted by projects:

• UN, WHO, EU, USAID and GIZ in Ukraine;
• Pepsico, Decathlon, Amway, Danon, law firms Asters, Kinstellar, Aequo, pharmaceutical companies Takeda, Servier, Acino Swiss, Yuriyafarm, etc.

Since 2011, we have been translating for lawyers, pharmaceutical companies and international organizations. We offer our clients translations and related services in more than 100 language pairs.

We are waiting for exactly for you if you:

• Possess English at B1 level;< /li>
• You have experience working with clients from 3 years;
• Client-oriented, responsible, result-oriented, you prefer teamwork.

What to do and what to be responsible for:

1. Consulting existing and potential clients (legal entities and individuals) on existing issues, receiving requests;
2. Calculating the cost of forwarded requests, in some cases (when it is appropriate) — preparation of commercial proposals;
3. Coordinating with clients the cost of services;
4. Accepting orders and transferring them to the production department;
5. Control over the timely fulfillment of orders;
6. li>Sending finished orders to customers;
7. Invoicing, signing and sending acts and other documents to customers;
8. Control of customer receivables and communication with customers to resolve issues of overdue debt, if any;
9. Management of customers and their orders in CRM and accounting systems;
10. Regular communication with contact persons of established customers with the aim of identifying needs, receiving feedback on the quality of the company's work and increasing customer loyalty ;
11. Maintaining the profiles of established key clients in the current state and coordinating the implementation of relationship development plans by the responsible persons provided for in the plan;
12. Participation in the search and attraction of new clients
13. Telephone calls to existing customers, upselling, increasing the average check and participating in meetings with customers.

Why it's cool to work in the "Task Force":