Customer service manager in RedJumpers Agency

Necessary skills:

• English will be a plus, minimum level A2
• Proactivity
• Responsibility
• Self-motivation
• Orientation for the result
• Resistance to stress
• Positive approach to solving problems

Will be a plus:

• Previous experience in the field of IT in any positions An understanding of the field is required.

We offer:

• a driving team with which every day is bright,
• a sea of interesting communication with representatives of partner companies every day,
• quick enrichment of your experience,
• self-development,
• new knowledge from the IT world every day,
• decent remuneration for your effective work,
• career growth prospects,
• participation in mega-interesting corporate events.

Positions responsibilities:

• Lead generation in different countries of the world (partially automated with the need to reply to contacts who have shown interest). Follow-ups of leads.
• Calls with potential partners with a description of our offer with the aim of adding the company to partners.
• "Leading" of your partners: regular follow-ups, calls, communication, offline meetings when possible, building relationships and trust, support in solving their problems, if any arise.
• Working on partner requests, finding developers, processing candidates' resumes, their validation, correction.
• Organization of interviews and attendance at them, feedback collection.
• Organization of the start of the project: signing of contracts, coordination of interaction between the client and the contractor. Regular control of project success and satisfaction of both parties (client and contractor).
• Invoicing and control of hours worked on projects. Dealing with debts, if they arise.
• Maintaining all processes of working with leads, partners, inquiries, etc., in the CRM system, and working with the internal web application.