Customer service manager in Farina

FARINA.UA — the main activity of the company is distribution and wholesale and retail trade of HoReCa and Gourmet products. We have been working on the market since 2015, during which time we have grown from an online store supplying raw materials for home confectioners to a reliable business partner. More than 1,000 regular customers work with us. We have our own imports of the presented brands, which are strong and proven brands and products of regular consumption. The company also has its own retail online store https://farina.com.ua/

We continue to work efficiently and have ambitious plans to develop and multiply our results. We believe in Ukraine and want to develop Ukrainian business with the best specialists. There are more projects, in connection with this we are expanding our friendly team!

If the principles of our team resonate with YOU, then WE definitely fit each other:

• our strength in unity - we work as one coordinated mechanism;
• we are responsible - each cog in the mechanism is responsible for its important process;
• we are client-oriented - each of our clients is important. His needs motivate us to improve our service.

We are looking for a Customer Relations Managerto whom we will entrust the support of our customers at all stages of sales. 

A typical working day of a Customer Relations Manager consists of the following processes:

• Processing incoming orders and incoming calls (no cold calls);
• Support clients assigned to the manager;
• Tracking the implementation of the sales plan and implementing actions to achieve it;
• Maintaining the customer database in CRM Bitrix and 1C;
• Activity tracking clients and providing them with timely offers;
• Tracking the offers of other companies in the market and providing suggestions to the manager to improve our services.

Our ideal candidate:

• Has work experience in the client sphere (preferably in sales);
• Friendly, customer-oriented, thinks positively;
• Able to conduct dialogue competently and persuasively;
• Has high typing speed and attention to detail;
• Knows all stages of sales and knows how to build long-term relationships.
• Able to independently plan time and set priorities.
• Results-oriented and able to take responsibility.
• Willing to learn and develop professionally.
• Confident PC user and has experience in CRM system Bitrix or similar.
< li>Has experience in HoReCa (preferred).

To show a good result, we offer:

• Work with the incoming line and "warm" orders;
• Official employment.
• Full-time work in the office with a fixed schedule: Mon-Fri, from 09:00 to 18:00.
• Modern office near the station Beresteyska metro station, where there is always light and everything necessary for comfortable and safe work. 
• A mentor for the adaptation period and a friendly team.
• Dignified and fair salary: for the trial period (1 month) rate. In the future, the rate + KPI. On average, our manager earns UAH 25,000-35,000. 
• Opportunities for training and professional growth
• 50% compensation for sports/education.

Our hiring process consists of the following stages:

• Interview with HR of the company (on-line).
• Professional interview with the manager (on-line).
• Verification of recommendations. 
• Personal meeting with the head of the Company and Job-offer.

If everything above is written about YOU, you know first hand what customer-oriented service is, and you have an unstoppable desire work and earn, then

Send your resume right now and we will get back to you shortly.

* We review reviews within 5 business days. If we haven't contacted you within this time, it usually means that we don't have any suitable offers at the moment. But we keep your resume in our database and will be in touch.