Customer Service Concierge in Pete's Fresh Market

PeteS-MARKET- Title Customer Service ConciergeDepartment Customer ServiceReports To Store ManagerJob Classification Non-Exempt, HourlyJob SummaryAs Pete's Fresh Market is a customer-centric company, the Customer Service Concierge is a designated individual within the store setting whose main initiatives are to focus on customer satisfaction, creating a personalized, community for our patrons, and increasing store profitability.Essential Job ResponsibilitiesCustomer ServiceHelp customers find everything on their shopping list and suggest products that would complement their needs (e.g., cross merchandising opportunities)Make connections with frequent shoppers and create a neighborhood feelCrowd control (e.g., direct traffic at the front end, mitigate long waits at the deli by passing out samples)Handle customer complaints and direct customer feedback appropriatelyPromote SalesUpsell/Suggestive SellingOrganize DemosPlace Catering OrdersDetail OrientationCheck expiration datesHelp Scan Coordinator with shelf tags (ensure proper position, accuracy, etc.)Promote safety and security by keeping an eye on debris on the floor as well as suspicious activityCommunicationCommunicate frequently with Department Managers, Store Managers, and BuyersDocument observations and customer requests/behavior and provide this feedback to managementCommunity Outreach/DonationsSpearhead the food rescue/scavenger programFacilitate events and community outreach programmingOther duties as assignedEducation. Certifications. and RequirementsBachelor's Degree, or equivalent work experienceThree (3) years of grocery or retail experienceFood Handler CertificateOther Knowledge, Skills, and AbilitiesPatience and an approachable, friendly demeanorHigh level of emotional intelligence and interpersonal skills, especially when communicating verballyConflict ResolutionAttention to detailSelf-directed and ambitiousStrong communication skills via phone, e-mail, and in person discussionsExcellent fluency with the English language; command of Spanish language a plusWork Environment/Physical DemandsThe potential for prolonged standing, walking, squatting, and/or bendingThe ability to lift, push, or pull up to 501bs, on occasionOccasional high stress when dealing with systems, customers, and/or staff membersThe above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Show more Show less Должностной уровень Молодой специалист Тип занятости Полный рабочий день Должностные обязанности Другое Отрасли Розничная торговля продовольственными товарами