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Customer Service Center Lead IQOS in Filip Morris Ukrayina*

23 April

19 views

Filip Morris Ukrayina*

Filip Morris Ukrayina*

0
0 reviews
Without experience
Kyiv
Full-time work

Translated by Google

the head of the client service iqos (low risk products) location: Kiev, Ukraine Works Communication Language: UA/EN (from level B1) We are looking for a leader who will strengthen the direction of customer service and interact between the Contact Center supplier, internal commands and end consumer. This is a key position for the development and support of the world -level service in one of the most dynamic areas of the company. Improvement results. new implementation. Implementati

the head of the client service iqos (low risk products)

location: Kiev, Ukraine

Works

Communication Language: UA/EN (from level B1)

We are looking for a leader who will strengthen the direction of customer service and interact between the Contact Center supplier, internal commands and end consumer. This is a key position for the development and support of the world -level service in one of the most dynamic areas of the company. Improvement results. new implementation.

  • Implementation of global standards of service and operating principles.
  • Constant improvement in the quality of service, management of key metrics (KPI, SLA, NPS, etc.). markets.
  • Preparation and conduct of business presentations.

    • expectations from the candidate:

    • Experience in the management position in the client service or contact center (3+ years). service scenarios, description of FLOU, development of tasks for IT direction.
    • Implementation of automation, CRM integration, launch of new services, new programs. Thinking.
    • High level of organization, sociability, flexibility.
    • Knowledge of the principles of KPI, service analytics, service design. online teaching.

    what we offer:

  • Working in an international company and high-standard environment. the area of ​​the future service. User

    Figma, PowerPoint, Excel, Power Bi (be able to work, read)

    as in the process of selection is going: Recruiter

  • interview with the manager of the rock
  • Test Task
  • Work Proposal

    • *CSC-Customer Service Center

    ** CRM - Customer Relationship Management

    Translated by Google

    Without experience
    Kyiv
    Full-time work
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