Specialist in customer service and conflict resolution in MindMafia

We are a Ukrainian team of specialists, a leader in the field of Edtech in Ukraine. We create and promote online courses through a system of autofunnels, making experts stars in their field. You will not find information about us in open sources, but about educational projects that we we are developing, you hear it in advertising every day. Our team employs more than 100 specialists. We work completely remotely and are proud of the fact that we managed to create a great atmosphere in the team. 📌We do NOT have: Mediocre people Boring managers Delays in salary Absence of career growth 📌With us you will get: Respect for yourself as a person and a specialist Grateful colleagues who will to fill you with energy and inspirationValues ​​close to youSalary paid on time and in a way that is convenient for youComfortable scheduleConstant development and improvement of your professional and personal skillsGenerous bonuses from managersRight now we are looking for a Specialist in customer service and conflict resolution, with whom we will together create history and help change the lives of thousands of people 📌Your future responsibilities: Qualified processing of refunds in accordance with the offer contract; Communication with clients, ensuring prompt answers to their questions and quality service; Resolving complex conflict situations in cooperation with clients; Processing objections and high-quality closure of client pains; Ensuring client satisfaction and maintaining a positive image of the company. 📌Requirements: Experience in the field of crisis communications and quick decision-making; Experience in working with objections, understanding the client's pain and the ability to resolve them qualitatively; Analytical skills and the ability to quickly make decisions in conditions of uncertainty; High stress resistance and responsibility; Excellent communication skills skills and ability to resolve conflict situations; Experience in finance and cryptocurrency markets (preferred). 📌We offer: Competitive salary: 15,000 UAH rate plus 10,000 UAH bonuses for achieving KPI; Flexible work schedule: 5/2 from 10:00 a.m. to 19:00; Friendly family atmosphere and open-minded management; Opportunity to realize your potential. If you are interested in the vacancy, send your resume as soon as possible and join our team!💌