Customer service agent in CallCentric

Callcentric is a leading client service supplier. We specialize in providing contact center services that help companies around the world to maintain effective communication with their customers. In this role you will be responsible for providing professional and quality customer service, solving their requests and solving problems.

Problems:

• Answer to emails, chat messages and phone calls from customers
• Provision of Product and Services Information
• Understanding customer needs and requirements and meeting them
• Solving conflict situations and proposal of rational decisions.

Requirements:

To provide quality services, the candidate must have the following skills and experience:

• Knowledge of French or German at a higher level than average, both in writing and oral
• Great communication skills and skills to interact with different types of customers
• Customer service experience will be an advantage
• Ability to work effectively in a team and perform tasks in time
• Working with your computer - a confident user
• The ability to learn quickly

We offer:

• Competitive level of income
• Stable work schedule 5/2 and the possibility of career growth
• Friendly and supportive working atmosphere

If you want to work in a dynamic environment where you can develop and gain valuable experience in client service, we invite you to join our team.

we will be glad to get your feedback.