Customer relations manager/CRM manager in IDS Ukraine

IDSAqua Service is a part of IDS Ukraine, a leading operator of bottled water supplies in Ukraine. The company has a balanced portfolio of popular mineral waters that are mined in ecologically clean regions of Ukraine and represented by the trademarks "Morshinska", "Alaska", "Myrhorodska" and "Akva Life".

Under the brand "My Water Shop" the company delivers water, equipment and related goods to homes and offices throughout Ukraine. More than 250,000 customers trust the high level of service provided by IDS Aqua Service. Find more information about us on the website https://mywatershop.com.ua/

We are a strong and efficient team that is constantly learning and achieving the best results. Our goal is to develop a culture of natural mineral water consumption and promote a healthy lifestyle.

We are announcing a Customer Relations Manager/CRM Manager vacancy.

What we offer:

• Work in a stable, national company that is an absolute leader in its field.
• Official employment and remuneration in accordance with current legislation.
• Medical insurance.
• Opportunity to implement your knowledge, skills and experience, as well as develop them.

What will be included in your responsibilities:

• Development and implementation of CRM strategy, loyalty programs and direct communications with the client base.
• Control of CRM system, coordination of work on process improvement and setting up the CRM system.
• Organization and curation of loyalty programs: development, management and control of marketing promotional activities.
• Working with database statistics, their analysis and segmentation; development of a strategy of interaction with the target audience, taking into account its analysis.
• Management, support and administration of the customer database (B2B, B2C).
• Training of internal users, development of instructions for working with the system.
• Compilation and control of budgets, management document flow.
• Formation of operational reports and presentations.

Skills and Skills:

• Experience in CRM/Marketing Automation/Loyalty/Direct Marketing from 3 years.
• Experience with CDP platforms.
• Owning of tools to attract and retain the client, as well as improve the client experience.
• Practical knowledge of segmentation and cohort data analysis.
• Indicators of sales/customer behavior, formation of reporting systems.
• Advanced skills in working with large data sets, analytical tools (experienced Excel user, experience with Power BI, Google Analytics, etc.).
• Skills for working with external contractors (agencies, freelance, etc.).
• Ukrainian - fluent, English - Intermediate+ (preferred)
• Effective planning, basics of project management, effective communication.
• Attention to details, accuracy in work, creativity.

If you are interested in our vacancy, send your resume!

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