Customer Performance Manager (delivery) in METRO Ukrayina

We invite those who:

• directs delivery commercial processes in line with customer requirements through identifying customer needs and expectations, project management and implementing innovative approaches required for the delivery sales channel,    
• initiates and leads stores local steering processes in scope of delivery customers profitability performance through setting up routine steering flow, guidelines, directing Delivery managers,        
• initiates and leads performance improvement actions based on performance detractors and opportunities in collaboration with Sales team by defining actions, priorities, conditions based on the performance of customers and their specificity in the delivery sales channel,
• to be one touch point in head office for the stores delivery departments on delivery commercial processes and Customers performance steering, action planning and implementation,        
• in collaboration with the Assortment team evaluates and improve the efficiency of delivery assortment and its customer relevance by assessing the potential of the customer's basket in the delivery channel, directing the influence of the assortment structure on the operational and commercial components of the performance of the delivery customers        
• develop delivery pricing strategy in collaboration with the Pricing team and support its implementation by managing the project part from the delivery side, impacting the efficiency of operational processes by determining the price structure (MOQ),
• initiating optimization of pricing architecture parameters based on profitability results and the total set of factors influencing it,        
• provide market, internal & external researches on best practices of Customer profitability development for further implementation of innovation to reach organization goals in terms of delivery sales channel profitability.        

Our leaders DARE because they do CARE and feel care: 

• we have best international business practices in place and we are ready to share them with you, 
• we empower every leader with trust believing in their entrepreneurship and customer focus, 
• the leadership development programs involve best speakers and experts from Ukrainian and European market. 

Sure, at METRO Ukraine you’ll get:

• official employment from the 1st working day,
• “full flex” working mode,
• when needed – co-working office on P. Hryhorenka ave in Kyiv,
• paid sick leaves and vacations,
• always timely paid compensation,
• medical and life insurance,
• psychological support hot-line,
• discounts for employees and families in our stores,
• crisis support program for families,
• peer-to-peer recognition program “Give a 5” with great gifts,
• best in class career acceleration and leadership development system,
• plenty of online learning tools on digital literacy, management and HoReCa,
• the DEI platform and wellbeing community “METROmates”,
• the highest health & safety standards: learning, certifications, Near Miss system.

At METRO Ukraine we act with accordance with the principles of non-discrimination and equal opportunities.

We do not discriminate against any candidate or employee on the basis of age, race, color, ethnicity, national origin, military or veteran status, etc.

Within the recruiting process we will only be interested in information about you, as well as your skills, knowledge and motivation related to the chosen role. You can tell us about them by sending a CV or filling out a questionnaire.

All information that we request, or may request additionally, is aimed at ensuring an objective selection process and/or ensuring strict compliance with the requirements of current legislation in the process of personnel hiring.