Customer Operations Analyst in Procter & Gamble

Job LocationKiev P.B.Job DescriptionProcter & Gamble has one of the largest and strongest portfolios of trusted, quality brands, including: Gillette, Pantene, Fairy, Head & Shoulders, Blend-a Med, Oral-B, Pampers, Always, Ariel, Lenor, Vizir. We are the largest consumer goods company with operations in 80 countries, hiring more than 95 000 employees worldwide.We add new value to the supply network every single day. We are uniquely positioned to handle the supply chain from end to end – starting with our materials through the touch-point of our brands with shoppers. We are known as the premier.Are you ready to take the new challenge?YOU CAN EXPECT:Responsibilities as of day 1. You will have project ownership and autonomy to deliver change and results from the beginningDynamic and encouraging work environment. At P&G our employees are at the core, we value every individual and encourage initiatives, promoting agility and work/life balanceContinuous mentoring. You will work with hardworking people and receive ongoing coaching and mentoring from your line manager and other colleaguesCorporate and functional training will enable you to succeed and develop from day oneWHY TO APPLY? THE JOB SCOPE:Ensure proper order acquisition control (monitoring, contact with customer, problem escalation if needed)Ensure proper truck sizing as per customer contract/alignment and according to Trade Terms conditions (request additional orders from customer if needed)Manage price discrepancies in customer’s orders (investigation, proper communication and resolution with customer, Sales, Billing Accuracy SPOC)Effective communication with SO Team and customer regarding order changes, corrections and issue solvingEmergency order managementDeal with the issues arising from stock unavailability (if needed: in cooperation with customer and other functions) Communicate final order changes and status internally (SO, Planning, CBD-L, etc.) and externally (customers) in aligned timingsSupport P&G drive to be #1 Supplier by responding to customer specific needs and requirements (reports, estimated availability dates, etc.) in timely manner Follow-up on shipments status with Physical Distribution and customer.Claims investigation and resolution coordination (SO, Customer, Sales, DC Claim Coordinator, etc.)Contribute in reaching CSO KPI’s targets (proper analysis, root causing, action plan proposal if needed)Coordinate / support customers related logistics project internally (SO, supply planning, logistics, plants etc.) and externally (customers)Support AR Team in terms of closing open items (pending invoices, deductions etc.) through cooperation with customers and SalesWE OFFER:A challenging job in a dynamic and multinational organizationMeaningful responsibility as of day oneCompetitive salaryRegular salary increases - all in line with your results and performanceBenefits package: medical, travel & life insurance, lunch subsidy, additional vacation daysFlexible work arrangementsAnd many-many moreJob QualificationsTHE ROLE REQUIRES:Previous experience in a similar roleYour English and Ukrainian to be proficient (written and spoken)Intermediate level skills inMicrosoft Office SuiteAnalytical skills: able to handle and draw conclusions from complex dataGood communication skillsAbility to recognize the most important issues, and address them immediately, prioritize according to business needOvercoming obstacles by taking/proposing proper actions, involving other to overcome barriersAbility to work independently, without supervisionRelevant experience would be an advantageJUST SO YOU KNOW:At P&G #weseeequalWe are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process.Please click here  if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience.No immigration sponsorship is available for this position.Job ScheduleFull timeJob NumberR000113073Job SegmentationExperienced Professionals (Job Segmentation) Show more Show less Посадовий рівень Не застосовується Тип зайнятості Повний робочий день Посадові обов’язки Інше Галузі Виробництво