Customer Onboarding Specialist in Helpware

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.In 2018 Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!We are growing and have an open position as a Customer Onboarding Specialist.Customer Onboarding Specialists is the first point of contact for prospective and returning SquadLocker customers interested in using our platform for their uniform, team gear, and spirit-wear needs. Utilizing chat and email functionality, you’ll simultaneously address multiple conversations, providing highly customized solutions to users and seeing qualified chats through to launch. Additionally, you’ll partner with Customer Experience and Sales team members to manage escalated opportunities and concerns, ensuring customers are routed to the right person on the Squad. Throughout our customer’s onboarding, you will set the tone for our award-winning support and services that contribute to our exceptional customer ratings.Key ResponsibilitiesRespond promptly to incoming chats and emails addressing customers’ questions and offering highly tailored SquadLocker solutionsMultitask, manage and prioritize multiple customers simultaneously in a fast-paced environmentProvide support to the customers as they learn to use SquadLocker’s platformLead the onboarding process for new customers, ensuring a seamless journey in creation of SquadLocker online stores; Identify ways to make users successful using the SquadLocker platformInitiate, upload and customize store builds and items per their request to optimize store activationsActivate partner accounts by educating and delivering consultative support to requestersUsing Photoshop and Illustrator, perform on-the-fly logo edits via email or chat; communicate with the internal design services team for more complicated requestsAsk proper qualifying questions to store administrators to determine account potential; Transfer and escalate to appropriate teams based on conversation outcomesBecome a subject matter expert of the SquadLocker store building platform and the onboarding process for the SquadLocker PlatformMaintain accurate records of customer interactions and onboarding progress using HubspotOther duties as assigned We Offer:Competitive compensation linked to USD rate;Medical insurance after the trial periodEnglish classes;Schedule Mon - Fri 16 pm - 1 am Kyiv timeCorporate training and parties.We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contactedIf you have the qualifications needed and ready to maintain the required duties daily, please apply! Show more Show less Посадовий рівеньBasic level Type of employment Full time Job duties Personnel management Industries Outsourcing/Offshoring