Customer Manager (Night Change) in RIA.com

about ria.com

that develops well-known Auto.ria, Dim.ria, Agro.ria and . Our products use millions of Ukrainians, so a team of experts work hard to improve and search for innovative solutions. FONT-STYLE: Normal; Text-Decoration: None "> We are looking for Customer Manager In the night in the care service team. In this position you will help clients quickly and efficiently solve their requests. FONT-STYLE: Normal; Text-Decoration: None "> What are the tasks facing the client manager:

• Telephone Consultations : Responds to Incoming and Calling Calls and Helps in Deciding their Requirements for Company Products: Auto.ria, Dim.ria, Agro.ria and Ria.com.

• Written Consultations : Prompt processing of users in chats and e-mail. FONT-STYLE: Normal; Text-Decoration: None ">

  Service Queries: Creates the CRM CRM to transfer requests to responsible managers of other commands. FONT-STYLE: Normal; Text-Decoration: None ">

  Interaction with other commands in the company to promptly resolve customer requests

On average, a client manager receives 40-60 appeals for a work shift. FONT-STYLE: Normal; Text-Decoration: None ">? Now about waiting for a candidate we are looking for:

Customer Experience: Telephone Consultation or Offline Integrating.

• Careful approach and empathy: you understand the needs of the client and seek help. FONT-STYLE: Normal; Text-Decoration: None ">

  You can create a Wow effect even in difficult situations and want to improve customer experience.

• You can work in a team and interact with colleagues.

will be the advantage of:

• Experience with CRM systems. FONT-STYLE: Normal; Text-Decoration: None ">

  Customer Support Experience or Contact Center. FONT-STYLE: Normal; Text-Decoration: None ">

  NEW EXPERIENCE IN NIGHT CHANGES. FONT-STYLE: Normal; Text-Decoration: None "> About the Stages of Interview:

  After selecting your resume-a phone call with a recruiter. FONT-STYLE: Normal; Text-Decoration: None ">

  Interview in online format with team leader and coach. FONT-STYLE: Normal; Text-Decoration: None ">

  Invitation to paid internships remotely or in the office (2-3 weeks)

  What is waiting for you in ria.com

  • : open communication, individual trainings with trainer, fidback, mentor support from the first day for fast adaptation, without micro-nodes or micro-nodes. time-trackers. Works : remote work format, 11-hour change (1 working/2 weekend) from 21:00 to 08:00, official employment. style = "font-weight: 400; font-style: normal; text-disocoration: none">

    Corporate Doctor's Online Consultation and Mental Health Support with Psychologist, Unlimited Hospital and 22 working days of paid vacation. FONT-STYLE: Normal; Text-Decoration: None ">

    Development Opportunities: The transition between categories for career growth, obtaining bonuses on a clearly defined KPI system. Individual trainings and participation in internal competitions for the development of professional skills. Compensation for learning foreign languages ​​and bonus program to support hobby and recreation. style = "font-weight: 400; FONT-STYLE: Normal; Text-Decoration: None "> RIA.com-Socially Responsible Ukrainian Company." Auto for the Armed Forces "from auto.ria is a fundraising project that officially operates since 2023. Thanks to the active attraction of the team, creative initiatives and collaborations with stars and Ukrainian, we purchased 19 For the military in the hottest directions. href = "https://robota.ua/redirect?event_name=url_click&redir_token=eyjpcmlnaw5hbfvybci6i MH0DHBZOI8VD3D3D3lmluc3rhz3jhbs5jb20vcmlhlhlmnvbvbv9fdgvjac8ilcjwywywywnhbMn5swqiojewqiojewdg1mzfq == "" RL = "NoFollow Noreferrr" Style = "Text-Decoration: None" Target = "_ Blank"> We believe that the team shapes products, how they become market leaders, so we are waiting for your resume!