Customer experience specialist (Marketing) in UKRSIBBANK BNP Paribas Group
Posted more than 30 days ago
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UKRSIBBANK BNP Paribas Group
0
0 reviews
Without experience
Kyiv
Full-time work
From 2020 Ukrsibbank BNP Paribas Group undergoes certification of the best employer in Ukraine and Europe-Top Employer. This is the only bank in Ukraine that has international certification of Top Employers Institute. : Normal "> Future Tasks: Creating Customer Journy Map/Service Blueprint and Valuable Products of Products and Services. Normal; Creation and Development of Bank Products and Services. experience for customers and workers. FONT-Weight: 400 "> Development of digital services l
From 2020 Ukrsibbank BNP Paribas Group undergoes certification of the best employer in Ukraine and Europe-Top Employer. This is the only bank in Ukraine that has international certification of Top Employers Institute. : Normal "> Future Tasks:
Creating Customer Journy Map/Service Blueprint and Valuable Products of Products and Services. Normal; Creation and Development of Bank Products and Services. experience for customers and workers. FONT-Weight: 400 "> Development of digital services logic, taking into account UX/UI principles.
Creation of Wireframs and interactive prototypes for testing new services and interaction scenarios, their iterative improvement based on user feedback. FONT-Weight: 400 "> Use research, deep interviews and USability testing sessions. FONT-Weight: 400 "> Development of further recommendations for the development of products and services according to research results, participation in further implementation of decisions. FONT-Weight: 400 "> Monitoring of the effectiveness of the proposed solutions through customer metrics. FONT-STYLE: Normal "> We Search with a specialist who has:
full higher Education
SERVICE DESIGN project implementation experience span>
and practical experience of using Design Thinking / Service Design, Customer Value Proposition, Customer Journy Map / Service Blueprint
Knowledge of English at the level Upper Intermediate span>
experience of organizing and facilitation of group work, including workshops from ideas.
experience of quality research (including UI/UX research, testing of prototypes of application and concepts of ideas, user research, deep interviews , polls)
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Wireframs and interactive prototypes
In addition to a team of like-minded people and interesting work you will receive:
stability:
Official employment
wages at the level of leading employers
25 days of annual leave, additional days of vacation to commemorative events, social vacations In accordance with the legislation of Ukraine
annual wage views in accordance with your own efficiency and financial indicators
Development of your talents for career:
Learning: Leader School, Design Service, Business Analytics, Data, Digital, Agile and Talents Development I-Players and a wide range of micro-training (SQL , Bi, eq, etc.).
Employee support constantly study and develop professionally. Every year our employees draw up an individual development plan together with the manager or mentor and confidently move to the goal
War & Life Balance program: How to bring life to life" is a practical workshop with experts to maintain emotional state
Under the New Ways of Working" Digest with Experts on Physical and Mental Support Experts
Involvement in sustainable development and corporate-social responsibility
If you seek to succeed in banking and join the community seeking a positive impact on the society, we are glad to welcome you to the UKRSIBBANK team. Normal ">