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Customer experience specialist (Marketing) in UKRSIBBANK BNP Paribas Group

Posted more than 30 days ago

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UKRSIBBANK BNP Paribas Group

UKRSIBBANK BNP Paribas Group

0
0 reviews
Without experience
Kyiv
Full-time work
From 2020 Ukrsibbank BNP Paribas Group undergoes certification of the best employer in Ukraine and Europe-Top Employer. This is the only bank in Ukraine that has international certification of Top Employers Institute. : Normal "> Future Tasks: Creating Customer Journy Map/Service Blueprint and Valuable Products of Products and Services. Normal; Creation and Development of Bank Products and Services. experience for customers and workers. FONT-Weight: 400 "> Development of digital services l

From 2020 Ukrsibbank BNP Paribas Group undergoes certification of the best employer in Ukraine and Europe-Top Employer. This is the only bank in Ukraine that has international certification of Top Employers Institute. : Normal "> Future Tasks:

  • Creating Customer Journy Map/Service Blueprint and Valuable Products of Products and Services. Normal; Creation and Development of Bank Products and Services. experience for customers and workers. FONT-Weight: 400 "> Development of digital services logic, taking into account UX/UI principles.
  • Creation of Wireframs and interactive prototypes for testing new services and interaction scenarios, their iterative improvement based on user feedback. FONT-Weight: 400 "> Use research, deep interviews and USability testing sessions. FONT-Weight: 400 "> Development of further recommendations for the development of products and services according to research results, participation in further implementation of decisions. FONT-Weight: 400 "> Monitoring of the effectiveness of the proposed solutions through customer metrics. FONT-STYLE: Normal "> We Search with a specialist who has:

    • full higher Education
    • SERVICE DESIGN project implementation experience

    • and practical experience of using Design Thinking / Service Design, Customer Value Proposition, Customer Journy Map / Service Blueprint
    • Knowledge of English at the level Upper Intermediate
    • experience of organizing and facilitation of group work, including workshops from ideas.
    • experience of quality research (including UI/UX research, testing of prototypes of application and concepts of ideas, user research, deep interviews , polls)

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    • Wireframs and interactive prototypes

      In addition to a team of like-minded people and interesting work you will receive:

      stability:

      • Official employment
      • wages at the level of leading employers
      • 25 days of annual leave, additional days of vacation to commemorative events, social vacations In accordance with the legislation of Ukraine
      • annual wage views in accordance with your own efficiency and financial indicators

      Development of your talents for career:

      • Learning: Leader School, Design Service, Business Analytics, Data, Digital, Agile and Talents Development I-Players and a wide range of micro-training (SQL , Bi, eq, etc.).
      • Employee support constantly study and develop professionally. Every year our employees draw up an individual development plan together with the manager or mentor and confidently move to the goal

    • War & Life Balance program: How to bring life to life" is a practical workshop with experts to maintain emotional state
    • Under the New Ways of Working" Digest with Experts on Physical and Mental Support Experts
    • Involvement in sustainable development and corporate-social responsibility

    If you seek to succeed in banking and join the community seeking a positive impact on the society, we are glad to welcome you to the UKRSIBBANK team. Normal ">

Without experience
Kyiv
Full-time work
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