Customer experience specialist (Marketing) in UKRSIBBANK BNP Paribas Group

From 2020 Ukrsibbank BNP Paribas Group undergoes certification of the best employer in Ukraine and Europe-Top Employer. This is the only bank in Ukraine that has international certification of Top Employers Institute. : Normal "> Future Tasks:

• Creating Customer Journy Map/Service Blueprint and Valuable Products of Products and Services. Normal; Creation and Development of Bank Products and Services. experience for customers and workers. FONT-Weight: 400 "> Development of digital services logic, taking into account UX/UI principles.
• Creation of Wireframs and interactive prototypes for testing new services and interaction scenarios, their iterative improvement based on user feedback. FONT-Weight: 400 "> Use research, deep interviews and USability testing sessions. FONT-Weight: 400 "> Development of further recommendations for the development of products and services according to research results, participation in further implementation of decisions. FONT-Weight: 400 "> Monitoring of the effectiveness of the proposed solutions through customer metrics. FONT-STYLE: Normal "> We Search with a specialist who has:
  • full higher Education

  • SERVICE DESIGN project implementation experience

  • and practical experience of using Design Thinking / Service Design, Customer Value Proposition, Customer Journy Map / Service Blueprint
  • Knowledge of English at the level Upper Intermediate
  • experience of organizing and facilitation of group work, including workshops from ideas.

  • experience of quality research (including UI/UX research, testing of prototypes of application and concepts of ideas, user research, deep interviews , polls)

    <

  • Wireframs and interactive prototypes

    In addition to a team of like-minded people and interesting work you will receive:

    stability:

    • Official employment
    • wages at the level of leading employers
    • 25 days of annual leave, additional days of vacation to commemorative events, social vacations In accordance with the legislation of Ukraine
    • annual wage views in accordance with your own efficiency and financial indicators

    Development of your talents for career:

    • Learning: Leader School, Design Service, Business Analytics, Data, Digital, Agile and Talents Development I-Players and a wide range of micro-training (SQL , Bi, eq, etc.).
    • Employee support constantly study and develop professionally. Every year our employees draw up an individual development plan together with the manager or mentor and confidently move to the goal

  • War & Life Balance program: How to bring life to life" is a practical workshop with experts to maintain emotional state
  • Under the New Ways of Working" Digest with Experts on Physical and Mental Support Experts
  • Involvement in sustainable development and corporate-social responsibility

  If you seek to succeed in banking and join the community seeking a positive impact on the society, we are glad to welcome you to the UKRSIBBANK team. Normal ">
  

  Respond